Not getting password reset email

Bug Reports
1

It could be a bug but I am not receiving my password reset email.

2

Hi AntonyMagnus,

Thank you for reporting.
Kindly check in the Junk/Spam mailbox.

Thanks
C.O.M.O.D.O RT

1 Like
3

Hi, thanks for the suggestion! I checked spam folder nothing there? In addition I must have hit the password reset email several times so in truth there should have been several password resets in there but alas there were none. Any other ideas?

4

Hi AntonyMagnus,

Thank you for reporting.
Could you please check your inbox for pm and provide us the requested information ?

THANKS
C.O.M.O.D.O RT

5

Hi AntonyMagnus,

Thank you for providing the requested information.
We have reported your concern to the related team.
We will keep you posted.

Thanks
C.O.M.O.D.O RT

6

Hi AntonyMagnus,

Could you provide us the correct Forum account name & registered mail ID to which you want to reset the password.
FYI: The team has said that the “No account matches”.
Kindly provide us the information via Personal message

Thanks
C.O.M.O.D.O RT

8

Nevermind, I got the email address change link to reset that so I assume that means all is well, no need to reset password as of now, will try again in the future. However I would hope this issue is still being investigated as other Comodo Forum users may have similar issues

9

Hi AntonyMagnus,

Thank you for sharing the information.
Hope the issue is solved in your end.
Have a nice day.

Thanks
C.O.M.O.D.O RT