Non-Existant Support for Login Problem

grahamcopley · November 4, 2013, 11:00am

I registered for an account on 15th October, but have never been able to log in.

If I try to log in :-

via my PC “cCloud Log in window”, I get the error message “Wrong username or password
provided”;
via “Comodo Account Management | Login or Create a new Account”, I get the error message " Invalid login or
password or user is not active".

I am certain that I used the correct username and password (but I guess that everybody says that).

So I tried the “Forgot Password” facility, but have not had a response.

I even raised a Support Ticket on 24th October, but have not had a response to that either.

This does not bode well for anybody trying to use this service. I have used other backup services and the support has been helpful and immediate.

zufall · November 4, 2013, 11:29am

Cookies in the browser allowed?

triscai · November 5, 2013, 10:24am

Hi Grahamcopley,

After you created the account on the www.ccloud.com, you received an email from Comodo containing a link to activate your account.

Thank you for your support.

[attachment deleted by admin]

grahamcopley · November 6, 2013, 7:37pm

I have not receive an email from Comodo containing a link to activate your account - only a " Comodo Order Confirmation" email.

As I explained, I tried the requested methods of contacting support - but never received a reply.

triscai · November 7, 2013, 6:29pm

HI grahamcopley,

     Please send a mail to ccloudescalations@comodo.com with the email address and the username used to create the account(do not specify the password).

Thank you for your support.

triscai · November 21, 2013, 9:26am

Hi grahamcopley,

   In your Inbox or SPAM you should have an email with a reset password subject. Change your password and try to login again.
   Thank you for your support.