no HD's show in AV exclusions settings

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

A. The bug/issue

  1. What you did:went to exclude main Hd to speed up required full scan by CIS
  2. What actually happened or you actually saw:went to av scanner settings-exclusions-add-browes files- clicked + beside computer - the + disapeared but no hd’s shows
  3. What you expected to happen or see:hd list
  4. How you tried to fix it & what happened:removed Mamutu as requested here - https://forums.comodo.com/antivirus-help-cis/cis-av-problem-t82131.0.html
    Clean Install
  5. If its a software compatibility problem have you tried the compatibility fixes (link in format)?: No
  6. Details & exact version of any software (execpt CIS) involved (with download link unless malware): None
  7. Whether you can make the problem happen again, and if so exact steps to make it happen: Yes - exact steps in A.2
  8. Any other information (eg your guess regarding the cause, with reasons): None

B. Files appended. (Please zip unless screenshots).

  1. Screenshots of the Defense plus Active Processes List (Required for all issues):see screen shots 1-2-3
  2. Screenshots illustrating the bug: bug pic
  3. Screenshots of related CIS event logs:no errors or events
  4. A CIS config report or file.
  5. Crash or freeze dump file:none
  6. Screenshot of More~About page. Can be used instead of typed product and AV database version.see about pic

C. Your set-up

  1. CIS version, AV database version & configuration used:5.9.221665.2197 database 11554
  2. a) Have you updated (without uninstall) from from a previous version of CIS: See (b)
    b) if so, have you tried a clean reinstall (without losing settings - if not please do)?:Uninstalled then ran clean up tool-ccleaner registry cleaner-CSU registry then Clean Install
  3. a) Have you imported a config from a previous version of CIS: See (b)
    b) if so, have U tried a standard config (without losing settings - if not please do)?:Uninstalled then ran clean up tool-ccleaner registry cleaner-CSU registry then Clean Install
  4. Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.):treat unrecognized files as = ‘blocked’
  5. Defense+, Sandbox, Firewall & AV security levels: D+= Safe mode , Sandbox= Enabled, Firewall = safe mode, AV = Stateful
  6. OS version, service pack, number of bits, UAC setting, & account type:Win 7 64 bit sp1 fully updated UAC off Admin.
  7. Other security and utility software currently installed:mamutu-sandboxie 64-spywareblaster-hitmanpro use for 2nd opinion if needed - malwarebytes used as 3nd opinion
  8. Other security software previously installed at any time since Windows was last installed:none
  9. Virtual machine used (Please do NOT use Virtual box):none

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#2

I was able to imply answers to the questions you missed. Please check them to ensure they are correct.

I have similar system software but was unable to replicate the problem, so my guess, based on the amount of security software you are runningis that this is a conflct with another security program.

I would try the approaches listed in this FAQ Making other security programs work with CIS.

As Eric has recommended this be reported I’ll transfer you to format verified for the moment, and move it again to resolved if you manage to resolve it using the techniques in the FAQ

Best wishes

Mouse

#3

thanks mouse1 for the info.if i find out what the problem is i will post it