A. The bug/issue
- What you did:went to exclude main Hd to speed up required full scan by CIS
- What actually happened or you actually saw:went to av scanner settings-exclusions-add-browes files- clicked + beside computer - the + disapeared but no hd’s shows
- What you expected to happen or see:hd list
- How you tried to fix it & what happened:removed Mamutu as requested here - https://forums.comodo.com/antivirus-help-cis/cis-av-problem-t82131.0.html
Clean Install - If its a software compatibility problem have you tried the compatibility fixes (link in format)?: No
- Details & exact version of any software (execpt CIS) involved (with download link unless malware): None
- Whether you can make the problem happen again, and if so exact steps to make it happen: Yes - exact steps in A.2
- Any other information (eg your guess regarding the cause, with reasons): None
B. Files appended. (Please zip unless screenshots).
- Screenshots of the Defense plus Active Processes List (Required for all issues):see screen shots 1-2-3
- Screenshots illustrating the bug: bug pic
- Screenshots of related CIS event logs:no errors or events
- A CIS config report or file.
- Crash or freeze dump file:none
- Screenshot of More~About page. Can be used instead of typed product and AV database version.see about pic
C. Your set-up
- CIS version, AV database version & configuration used:5.9.221665.2197 database 11554
- a) Have you updated (without uninstall) from from a previous version of CIS: See (b)
b) if so, have you tried a clean reinstall (without losing settings - if not please do)?:Uninstalled then ran clean up tool-ccleaner registry cleaner-CSU registry then Clean Install - a) Have you imported a config from a previous version of CIS: See (b)
b) if so, have U tried a standard config (without losing settings - if not please do)?:Uninstalled then ran clean up tool-ccleaner registry cleaner-CSU registry then Clean Install - Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.):treat unrecognized files as = ‘blocked’
- Defense+, Sandbox, Firewall & AV security levels: D+= Safe mode , Sandbox= Enabled, Firewall = safe mode, AV = Stateful
- OS version, service pack, number of bits, UAC setting, & account type:Win 7 64 bit sp1 fully updated UAC off Admin.
- Other security and utility software currently installed:mamutu-sandboxie 64-spywareblaster-hitmanpro use for 2nd opinion if needed - malwarebytes used as 3nd opinion
- Other security software previously installed at any time since Windows was last installed:none
- Virtual machine used (Please do NOT use Virtual box):none
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