"No connection to cloud server" [M1779]

1. What actually happened
See attached screenshot (ccav.png). Occurs straight after logon
2. What you did to cause that to happen, step by step
Nothing. Just logged on (standard user) and opened CCAV GUI
3. If you repeat these steps does the same thing always happen
Yes. Didn’t have this issue with previous build
4. What you expected or wanted to happen
“All systems are active and running” :slight_smile:
5. Operating system, whether 32 or 64bit, and service pack number
Windows 7 Pro SP1, 64-bit
CCAV full version number (from Help ~ About)
6. Any other security or sandbox software installed now or previously
7. Does this problem occur if you load the default configuration and reboot
Yes. Rebooting does not resolve issue but restarted “ccavsrv” service does
8. Any other relevant information (eg Your guess at the reason for the bug)
No idea ???
9. Links to requested files
ccavsrv.dmp available (160mb)


[attachment deleted by admin]

Thanks for doing this. I will send you a link to my FTP server.

Link sent

@QA These reports appear to describe the same issue:

Moving to format verified as dump supplied by separate channel

Thanks very much. Please see header for bug number on mods tracker.

Yes, BoredNow had the same issue which was resolved by restarting the service. What is odd (for me) is that when CCAV is not connected, I am still able to scan (without errors) unless CCAV has a backup of local signatures.


Should be fixed with the newest CCAV build, moving to resolved.

Not resolved, this still occurs unfortunately… sorry to bring it up again after a bit, but as it is not resolved (CCAV installed just this week), perhaps this should still be looked at? :-La

Hi TroyTheTech,
The current cloud server issue is known.

Kind regards.