Here is the message I receive on my laptop when COMODO tries to scan upon startup: c:\programdata\comodo\CisDumps\cfp.zip
send to cpfbugs@comodo.com
I cannot send out from my laptop as I have to email program at this time, so this email is sent from my pc.
I have access to the outside world as it shows I am connected to my router. Wife’s laptop works fine…but
when trying to open my browser(s) I eventually receive this message: “(url) either temporarily down or moved to a new web address.” Have tried different site addresses to no avail.
Can anyone give me a helping hand?
Much appreciated.
Newbie confusion reigns…how am I to send anything or copy/paste anything to you guys when I have no email address working?
What else can i tell you; I received a Comodo internet security error report, usual msg, I assume. I plugged in that I was booting up the laptop and cannot open any browser I use(FF/Ch). I clicked on see what this report contains - CRASH.DMP Crash Dump DMP file 50kb
No where to send copy/paste when I have no net/mail working…
It is paramount to have this resolved by this evening CDT.
I overlooked the fact you are also having problems connecting to the web. What version of CIS are you currently using?
Since when do you have the problem with connecting to the web? If it happened after updating to v 5.5 then temporarily disable ARP cache protection and see if that makes your connection work again. Then run the CIS program updater to get the update to a newer version that fixes the problem with ARP cache protection.
Again, Newbie here!
Have no idea what you are talking about.
I’m assuming it is a COMODO problem; am I wrong?
Started having problems connecting to the web when booting up (just before I started this thread)…
This has never happened to anybody here that you guys are aware of?
Anyone else there can help me?
We realize how frustrating it is. Please bear with us while we try to build a mental picture of what has happened, what is happening and what to do to try and correct it.
As Eric asked,
What version of CIS are you running? We need to know this.
Had you attempted to update to the latest version?
If so, did you go through TWO reboots, as the latest update is a two stage process?
To disable the ARP cache protections, as Eric suggested, open CIS, click FIREWALL and select FIREWALL BEHAVIOUR SETTINGS. In the FIREWALL BEHAVIOUR SETTINGS window, click the ADVANCED tab and deselect the first option “Protect the ARP cache” and click OK. Reboot and test your internet connection again.
PANIC -
You guys need to hold ‘newbies’ by the hand and this may not take so long.
After much searching found the version is 2.0.32580.1142
Don’t really recall if there was any attempt to any updates…
So, now, you are requesting I do this next “To disable the ARP cache protections, as Eric suggested, open CIS, click FIREWALL and select FIREWALL BEHAVIOUR SETTINGS. In the FIREWALL BEHAVIOUR SETTINGS window, click the ADVANCED tab and deselect the first option “Protect the ARP cache” and click OK. Reboot and test your internet connection again??”
Hi Hoophead. Is this version showing correct. If so it is very old and I would consider dowloading the latest version Here
After downloading I would uninstall the old version, reboot and then set the new versions installer into action.
Hope all works for you. Kind regards.
Ok, if you are referring to the unit that is having this problem, and I am thinking you are, I have no internet access and therefore unaware how to accomplish that; this has been mentioned a few times already…id is snip
how it is hooked up to the net? Also don’t post your forum password here please, I asked for the teamviwer password. Try uninstalling comodo and restarting the machine and let me know if you have access then.
