I have Outlook 2010 (version 14.0.5128.5000) (32-bit). When I install CAS and restart the PC, in the configuration part, Outlook is completely grayed out. Any ideas?
CC
One more (possibly) relevant information… it is running on Windows 7 Professional (32-bit).
CC
Hi Jixy , Please , post here in Forum a HJT Log , thanks Kind regards
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:15:56 AM, on 11/16/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.7930.16406)
Boot mode: Normal
Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\winlogon.exe
C:\Program Files\Emsisoft Anti-Malware\a2service.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Program Files\NVIDIA Corporation\Display\NvXDSync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Windows\ehome\ehRecvr.exe
C:\Windows\system32\svchost.exe
C:\Program Files\FileZilla Server\FileZilla Server.exe
C:\Program Files\Norton AntiVirus\Engine\18.1.0.37\ccSvcHst.exe
C:\Windows\Microsoft.NET\Framework\v4.0.30319\SMSvcHost.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\System32\svchost.exe
C:\Windows\Explorer.EXE
C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Norton AntiVirus\Engine\18.1.0.37\ccSvcHst.exe
C:\Program Files\ThreatFire\TFService.exe
C:\Program Files\ThreatFire\TFTray.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\UltraMon\UltraMon.exe
C:\Program Files\UltraMon\UltraMonTaskbar.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\sppsvc.exe
C:\Program Files\UltraMon\UltraMonUiAcc.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\taskhost.exe
C:\Users\Dark Templar\Downloads\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.google.com/nwshp?hl=en&tab=wn
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN | Outlook, Office, Skype, Bing, Breaking News, and Latest Videos
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN | Outlook, Office, Skype, Bing, Breaking News, and Latest Videos
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\18.1.0.37\IPSBHO.DLL
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe
O4 - HKLM..\Run: [COMODO Internet Security] “C:\Program Files\COMODO\COMODO Internet Security\cfp.exe” -h
O4 - HKUS\S-1-5-18..\Run: [RoboForm] “C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe” (User ‘SYSTEM’)
O4 - HKUS.DEFAULT..\Run: [RoboForm] “C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe” (User ‘Default user’)
O4 - Global Startup: UltraMon.lnk = ?
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra ‘Tools’ menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra ‘Tools’ menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra ‘Tools’ menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra ‘Tools’ menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra ‘Tools’ menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip..{C67D2C0C-4644-47A6-B937-85107E9FCC72}: NameServer = 192.168.1.1
O17 - HKLM\System\CS1\Services\Tcpip..{C67D2C0C-4644-47A6-B937-85107E9FCC72}: NameServer = 192.168.1.1
O17 - HKLM\System\CS2\Services\Tcpip..{C67D2C0C-4644-47A6-B937-85107E9FCC72}: NameServer = 192.168.1.1
O20 - AppInit_DLLs:
O23 - Service: Emsisoft Anti-Malware 5.0 - Service (a2AntiMalware) - Emsi Software GmbH - C:\Program Files\Emsisoft Anti-Malware\a2service.exe
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Unknown owner - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe (file missing)
O23 - Service: TrustPort Antivirus Service Scanner Provider (avss_service) - Unknown owner - C:\Program Files\TrustPort\Antivirus\bin\avss.exe (file missing)
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: FileZilla Server FTP server (FileZilla Server) - FileZilla Project - C:\Program Files\FileZilla Server\FileZilla Server.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes’ Anti-Malware\mbamservice.exe
O23 - Service: Norton AntiVirus (NAV) - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\18.1.0.37\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: OLE multi config - Unknown owner - C:\Windows\system32\ole2.exe (file missing)
O23 - Service: SqueezeMySQL - Unknown owner - C:\PROGRA~1\SQUEEZ~1\server\Bin\MSWIN3~1\mysqld.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe
–
End of file - 8772 bytes
Hi Jixy
My best guess is that CAS is incorrectly starting in the context of another program, something CAS is prone to.
EasyVPN and Rapport are common culprits, but in your case it may be a different program.
Please install sysinternals process explorer and post your process list (standard ie indented) fomat with CAS config wizard (or CAS config dialog) running . This shows what context each program is running in, and may help resolve your issue.
Best wishes
Mouse