A. THE BUG/ISSUE (Varies from issue to issue)
Can you reproduce the problem & if so how reliably?:
Always.
If you can, exact steps to reproduce. If not, exactly what you did & what happened:
1: Turn OFF: Settings → File Rating → File Rating Settings → Enable Cloud Lookup
2: Select all files in the Settings → File Rating → File List, and click Remove.
3: Use any program (e.g. Foobar2000 1.3.14 - https://www.foobar2000.org/) that with “enable cloud lookup: OFF” is referred to as “unrecognized”, but with “enable cloud lookup: ON” is recognized as “trusted”.
4: Select the unrecognized file in Settings → File Rating → File List (in my case the foobar2000.exe) and click Lookup button.
One or two sentences explaining what actually happened:
The file is still “unrecognized”.
One or two sentences explaining what you expected to happen:
The manual Lookup should work even with “enable cloud lookup: OFF”.
If a software compatibility problem have you tried the advice to make programs work with CIS?:
NA
Any software except CIS/OS involved? If so - name, & exact version:
NA
B. YOUR SETUP
Exact CIS version & configuration:
CIS Premium 10.0.0.6092
Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
Default configuration template: COMODO - Internet Security
Have you made any other changes to the default config? (egs here.):
No.
Have you updated (without uninstall) from CIS 5, 6 or 7?:
No.
Have you imported a config from a previous version of CIS:
No.
OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
Windows 7 SP1 64bit, UAC: default, acc: administrator, VMware Workstation 12 Pro 12.5.2 build-4638234
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
a=Sandboxie 5.16 b=No.
