On 2016-12-15, Intervention ID: 8344121, Session ID: 8861931
07:53:21 PM client :
07:53:21 PM Gary : Welcome. Thank you for starting a free consultation session with Comodo-GeekBuddy. Call us TOLL FREE at 1-888-428-7638 or type “chat” below to speak with a live expert. Our live technicians offer free computer diagnostic services and can fix your computer issues.
10:25:42 PM client :
10:25:42 PM Gary : Welcome. Thank you for starting a free consultation session with Comodo-GeekBuddy. Call us TOLL FREE at 1-888-428-7638 or type “chat” below to speak with a live expert. Our live technicians offer free computer diagnostic services and can fix your computer issues.
09:58:39 PM client :
09:58:39 PM Gary : Welcome. Thank you for starting a free consultation session with Comodo-GeekBuddy. Call us TOLL FREE at 855-753-4040 or type “chat” below to speak with a live expert. Our live technicians offer free computer diagnostic services and can fix your computer issues.
10:00:34 PM client : chat
10:00:34 PM Gary : That’s fine, lets continue chatting. I will now connect you to a Live Expert. Please hold for less than 8 seconds
02:01:12 PM Benny : Welcome to COMODO GeekBuddy Live PC Support. I am Benny. It looks like our COMODO GeekBuddy Free Diagnostic tool detected an issue with your computer which may be affecting its performance. You can call us directly at 1-888-753-4040 any time during this chat. We can also call you if preferred.
02:01:22 PM Benny : May I have your name and email address just to update our customer records?
02:01:51 PM client : darrel schoonmaker freefall@cascadeaccess.com
02:02:14 PM Benny : In order to start the free diagnostic service and identify the current issues, I will have to remotely connect to your computer with your
permission. Please accept the remote access by pressing “YES” at the top of your GeekBuddy chat window message.
02:03:12 PM Benny : Thanks, I now have remote access to your system.
02:03:15 PM Benny : Alright, let’s take a look at your issue. Are you ready?
02:03:27 PM client : yes
02:04:05 PM Benny : Looks like the Issue Tracker Identified issues with the computer.
02:05:01 PM client : very slow, almost dial up slow. Freezing when opening new windows. crashing.
02:05:59 PM Benny : Your PC is reporting so many error including corrupt registry key, many junk files, Slow boot and other Internet browser crash and most important your computer is not protected against Malware infection.
02:06:20 PM Benny : I can see these untrusted and potentially very harmful programs on your desktop screen and in your programs list.
02:06:27 PM Benny : May I know, How did you get these Programs “Chromium, Pluto TV, Byte fence, Instant support, Webdiscover Browser , PC accelerate pro, and weather bug”?
02:06:40 PM Benny : These issues will make your computer very slow and it will end in a critical stage if not fixed now. The worst part is, you might wake up one day and you can no longer use your computer. This can cause a lot of frustration. I hope now you are aware of the health of your PC which is very bad and at high risk.
02:06:47 PM Benny : May I have a call back number so we may try to reach you in the case that the session is disconnected.
02:07:04 PM client : 503-630-4579
02:07:39 PM Benny : These issues will make your computer very slow and it will end in a critical stage if not fixed now. The worst part is, you might wake up one day and you can no longer use your computer. This can cause a lot of frustration. I hope now you are aware of the health of your PC which is very bad and at high risk.
02:07:52 PM Benny : They create tons of errors and junk files, as soon as they have deeply embedded on the registry they can take over and control your entire PC.
02:08:05 PM Benny : That explains the root cause of issue and it is highly recommended to perform a manual PC Clean Up at least once in a month by a Certified Professional technician.
02:09:31 PM Benny : In order to fix these issues we have to perform some advance troubleshooting, like we have to search for the windows files which are corrupted and have to replace it with the genuine one and also we have to clean the junk files and the unwanted entries manually.
02:12:17 PM Benny : Right now you are using the trial version to procecced with expert level of assistance you need to subscribe with Comodo Geekbuddy full license version
02:13:15 PM Benny : You get unlimited Live PC Technical Support for any PC issues, 24/7 Virus and Malware Removal support, 24/7 Product Support, ,Virus Free Guarantee along with Licensed Version of COMODO Internet Security protection (Strong Firewall + Efficient Antivirus + Malware Protection ) to protect
your PC will be protected from Viruses, Malwares, and Online Attacks . This Package also covers Minimum 1 and Maximum 3 Windows Pcs.
02:14:22 PM client : What issues can you fix with the current Trial Version?
02:14:59 PM Benny : The trail version is only good for the basic scan in order to fix the issue you need to subscribe with the Geekbuddy service will that be ok with you
02:15:25 PM client : No. Have a good day then.
02:16:14 PM client : BTW you typed this entire paragraph twice. “(02:07:39 PM) Benny: These issues will make your computer very slow and it will end in a critical stage if not fixed now. The worst part is, you might wake up one day and you can no longer use your computer. This can cause a lot of frustration. I hope now you are aware of the health of your PC which is very bad and at high risk.”
02:16:53 PM Benny : So that you can read and understand
02:17:06 PM Benny : I dont want you to miss anything you know
02:17:27 PM client : yeah ■■■ hole
02:17:50 PM Benny : Due to inappropriate response I have to terminate this chat. Thank you for contacting Geekbuddy.
I just now noticed that the cuss was attributed to me the client but I never typed or entered that. He had control of this computer. I even included that segment in my after report because I didn’t realize that. He will lie.
File this under Just So You Know about “Benny”