is webinspector working?

klever · October 20, 2018, 8:51pm

I ordered one month of service, and added a website.

manually started the scan process, but it’s still in progress of scaning, 6 hours taken.

JamesLawrence · October 22, 2018, 5:26am

Hi Klever,

Please explain the issue in detail, it would be helpful to fix it.

Kind Regards,
James Lawrence.

klever · October 22, 2018, 5:31am

I added my website on October 20th, then scan was started 2 days ago, but it has not ever finished.

It says,

Your website has not been scanned yet.

JamesLawrence · October 22, 2018, 10:48am

Hi Klever,

Kindly provide me the complete screenshot with the website details of the above said issue you are facing.

Regards,
James Lawrence.

klever · October 22, 2018, 10:58am

I sent you a private message, please check your inbox.

JamesLawrence · October 22, 2018, 12:19pm

Hi Klever,

We are working on the issue, will get back to you soon with a solution.

Regards,
James Lawrence.

JamesLawrence · October 23, 2018, 4:45am

Hi Klever,

Please remove the website and re-add it using the wizard. It will help.

Regards,
James Lawrence.

klever · October 23, 2018, 5:02am

done as you told, let’s wait and see the results.

thanks for help.

klever · October 23, 2018, 7:17pm

It dosen’t help anything, the scan is still processing.

klever · October 24, 2018, 12:34pm

I removed my website, then add it back again after a while.

but once I added it, the page shows it is scanning.

It seems that the previos scan process was hanged and is not abort,

JamesLawrence · October 25, 2018, 1:43am

Hi Klever,
We are investigating the issue.

Regards,
James Lawrence

klever · October 26, 2018, 7:10pm

I removed my website, then added another different domain,

but the scan is not started yet, after a few days passed.

klever · October 29, 2018, 3:47am

Scanning has not started yet after 4 days, is there anyone resolving this issue?

It’s a paid plan but it’s not working, what should I do?

JamesLawrence · October 29, 2018, 7:27am

Hi Klever,

Sorry for the inconvenience caused. We are investigating your issue, we will update soon.

Regards,
James Lawrence.

klever · November 2, 2018, 3:04am

Scan was started on 2018-10-30 and successfully finished, but it only do scan on 2018-10-30, not daily as settings.

JamesLawrence · November 2, 2018, 8:22am

Hi Klever,

We are working to fix it.

Regards,
James Lawrence.

klever · November 7, 2018, 12:47pm

Do you have further process? I am waiting and but it still dosen’t works.

JamesLawrence · November 8, 2018, 6:15am

Hi Klever,

We regret the inconvenience caused. Ticket was created on this issue and we are working on it, soon will come up with a solution.

Regards,
James Lawrence.

klever · November 14, 2018, 10:45am

Do you have an ETA?

JamesLawrence · November 15, 2018, 5:47am

Hi Klever,

We have solved the issue, could you please check and confirm.

Regards,
James Lawrence.