Installation Errors

Help - CB
1

Hello,

I downloaded the latest version of CBU and attempted to install it this morning. After a restart, I saw a yellow message at the top of the program stating there were installation errors. Below are excerpts from the diag logs. I noticed first it stated I was running WinXP. I am actually running Win 7 Pro.

Also…there were several files that are DAMAGED (see below)

What can I do to resolve this issue?

Please help.

23.05.2011 10:45:36 Comodo BackUp 3.0.171317.130
23.05.2011 10:45:36 Checking if restart is needed…
23.05.2011 10:45:36 No restart needed… OK!
23.05.2011 10:45:36 Verifying your windows version…
23.05.2011 10:45:36 32bit…
23.05.2011 10:45:36 Windows XP
23.05.2011 10:45:36 Windows version check OK!
23.05.2011 10:45:36 Current user has administrator privileges!

23.05.2011 10:45:36 Checking cbufs.sys integrity…
23.05.2011 10:45:36 cbufs.sys IS DAMAGED!
23.05.2011 10:45:36 Checking BDisk.sys integrity…
23.05.2011 10:45:36 BDisk.sys IS DAMAGED!
23.05.2011 10:45:36 Checking CBReparse.sys integrity…
23.05.2011 10:45:36 CBReparse.sys IS DAMAGED!
23.05.2011 10:45:36 Checking cbvd.sys integrity…
23.05.2011 10:45:36 cbvd.sys IS DAMAGED!
23.05.2011 10:45:36 Checking cbvdbus.sys integrity…
23.05.2011 10:45:36 cbvdbus.sys IS DAMAGED!
23.05.2011 10:45:36 Checking cbunat.exe integrity…
23.05.2011 10:45:37 cbunat.exe IS DAMAGED!

2

Please right click on CBU.exe in installation folder, Compatibility TAB, and make sure it isn’t set to run in compatibility mode for other Windows.

Thanks

3

I saw that response in a previous post and tried that already. No compatibility option is checked.

4

Please go to registry (you can use regedit): HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion and let me know what is the value for “ProductName”.
If you have Windows 7 Pro it should be: ‘Windows 7 Professional’

Thanks