Incrmental just messing up.

Help - CB
1

Hello,

I start the same backup again and again,and it always does a full backup (after deleting former ones)
No way to get incremental run !!!
Here is what’s happening every times I run my Backup:
"
26.03.2012 17:08:41 Running custom profile G:\ALAIN-DESKTOP\Partition_C_inc_part|DATE1||REVISION_NO_MAX05|.cbu
26.03.2012 17:08:41 Creating New Backup…
26.03.2012 17:08:41 Checking if file G:\ALAIN-DESKTOP\Partition_C_inc_part|DATE1||REVISION_NO_MAX05|.cbu can be used as backup base.
26.03.2012 17:08:46 Cannot find a backup base. Defaulting to full backup.
26.03.2012 17:08:46 Deleting fulls, incrementals and differentials which have as base backup(s) G:\ALAIN-DESKTOP\Partition_C_inc_part_26_03_2012_REV_NO_0000000001.cbu
26.03.2012 17:08:46 Analyzing backup G:\ALAIN-DESKTOP\backup_inc_files_26_03_2012_REV_NO_0000000001_INC_NO_0000000000.cbu
26.03.2012 17:08:46 Analyzing backup G:\ALAIN-DESKTOP\Partition_C_inc_part.cbu
26.03.2012 17:08:46 Analyzing backup G:\ALAIN-DESKTOP\Partition_C_inc_part_26_03_2012_REV_NO_0000000000.cbu
26.03.2012 17:08:47 Performing deletion…
26.03.2012 17:08:47 Deleting backup G:\ALAIN-DESKTOP\Partition_C_inc_part_26_03_2012_REV_NO_0000000001.cbu
26.03.2012 17:08:47 Cleanup done!
26.03.2012 17:08:47 Creating full backup “G:\ALAIN-DESKTOP\Partition_C_inc_part_26_03_2012_REV_NO_0000000001.cbu”
26.03.2012 17:08:47 Initiating Backup Operation…
26.03.2012 17:08:47 Gathering Information…
26.03.2012 17:08:47 Performing Backup Operation…"

2

Hi,

We fixed similar issue reported by other users.
You can try the 4.1 BETA2 version here

Thanks

3

Thanks for the advice.
Unfortunately,I experience some problems with this new release.
Problem 1 : I can’t start a backup as you can see,
I CAN’t select ANY items as requested:


http://www.monsterup.com/upload/1333052013561.png

4

Problem 2,
Although I select a specific folder for my backups in the settings,when I do a system backup,it goes to another directory :


http://www.monsterup.com/upload/1333052907927.png

Although there is NO backup file “.cbu” on the G directory,your program believes there is one !


http://www.monsterup.com/upload/1333053120902.png

5

Please post the C:\Users<YourUserName>\AppData\Local\Temp\ComodoLogsFolder\CB diagnostics report.txt file so we can determine why you are seeing this.

These issues will be fixed in next release.

6

Here it is:

30.03.2012 13:42:10 Comodo BackUp 4.1.1.18 BETA2
30.03.2012 13:42:10 Checking if restart is needed…
30.03.2012 13:42:10 No restart needed… OK!
30.03.2012 13:42:10 Verifying your windows version…
30.03.2012 13:42:10 64bit…
30.03.2012 13:42:10 Windows 7
30.03.2012 13:42:10 Windows version check OK!
30.03.2012 13:42:10 Current user has administrator privileges!

30.03.2012 13:42:10 Checking if Synchronization service is running…
30.03.2012 13:42:10 Synchronization service is running!
30.03.2012 13:42:10 Online Storage service is running!
30.03.2012 13:42:10 Checking CBU.exe integrity…
30.03.2012 13:42:10 CBU.exe is ok!
30.03.2012 13:42:10 File version is 1.0.0.631
30.03.2012 13:42:10 Checking CBWizard.exe integrity…
30.03.2012 13:42:10 CBWizard.exe is ok!
30.03.2012 13:42:10 File version is 1.0.0.487
30.03.2012 13:42:10 Checking CSE.exe integrity…
30.03.2012 13:42:10 CSE.exe is ok!
30.03.2012 13:42:10 File version is 1.0.0.410
30.03.2012 13:42:10 Checking vss_xp.dll integrity…
30.03.2012 13:42:10 vss_xp.dll is ok!
30.03.2012 13:42:10 File version is 1.0.0.380
30.03.2012 13:42:10 Checking vss_vista.dll integrity…
30.03.2012 13:42:10 vss_vista.dll is ok!
30.03.2012 13:42:10 File version is 1.0.0.380
30.03.2012 13:42:10 Checking vss_s2003.dll integrity…
30.03.2012 13:42:10 vss_s2003.dll is ok!
30.03.2012 13:42:10 File version is 1.0.0.379
30.03.2012 13:42:10 Checking COSService.exe integrity…
30.03.2012 13:42:10 COSService.exe is ok!
30.03.2012 13:42:10 File version is 1.0.0.396
30.03.2012 13:42:10 Checking SynchronizationService.exe integrity…
30.03.2012 13:42:10 SynchronizationService.exe is ok!
30.03.2012 13:42:10 File version is 1.0.0.395
30.03.2012 13:42:10 Checking ShellExtension.dll integrity…
30.03.2012 13:42:10 ShellExtension.dll is ok!
30.03.2012 13:42:10 File version is 2.0.0.399
30.03.2012 13:42:10 Checking cbvd.sys integrity…
30.03.2012 13:42:11 cbvd.sys is ok!
30.03.2012 13:42:11 File version is 7.0.0.682
30.03.2012 13:42:11 Checking if cbvd.sys is working properly…
30.03.2012 13:42:11 cbvd.sys is working properly!
30.03.2012 13:42:11 Checking cbreparse.sys integrity…
30.03.2012 13:42:11 cbreparse.sys is ok!
30.03.2012 13:42:11 File version is 7.0.0.680
30.03.2012 13:42:11 Checking if CBReparse.sys is working properly…
30.03.2012 13:42:11 CBReparse.sys is working properly!
30.03.2012 13:42:11 Checking cbufs.sys integrity…
30.03.2012 13:42:11 cbufs.sys is ok!
30.03.2012 13:42:11 File version is 1.0.0.408
30.03.2012 13:42:11 Checking if cbufs.sys is working properly…
30.03.2012 13:42:11 cbufs.sys is working properly!
30.03.2012 13:42:11 Checking bdisk.sys integrity…
30.03.2012 13:42:11 bdisk.sys is ok!
30.03.2012 13:42:11 File version is 1.0.0.405
30.03.2012 13:42:11 Checking if BDisk.sys is working properly…
30.03.2012 13:42:11 BDisk.sys is working properly!
30.03.2012 13:42:11 Checking cbunat.exe integrity…
30.03.2012 13:42:11 cbunat.exe is ok!
30.03.2012 13:42:11 File version is 1.0.0.403
30.03.2012 13:42:11 Checking vdbus.sys integrity…
30.03.2012 13:42:11 vdbus.sys is ok!
30.03.2012 13:42:11 File version is 1.0.0.405
30.03.2012 13:42:11 Checking if cbvdbus.sys is working properly…
30.03.2012 13:42:11 cbvdbus.sys is working properly!
30.03.2012 13:42:11 Checking feedback.dll integrity…
30.03.2012 13:42:11 feedback.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.393
30.03.2012 13:42:11 Checking cos-core-lib.dll integrity…
30.03.2012 13:42:11 cos-core-lib.dll is ok!
30.03.2012 13:42:11 File version is 2.0.8.2955
30.03.2012 13:42:11 Checking GUILANG.dll integrity…
30.03.2012 13:42:11 GUILANG.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.362
30.03.2012 13:42:11 Checking GUILANG_CHI.dll integrity…
30.03.2012 13:42:11 GUILANG_CHI.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.358
30.03.2012 13:42:11 Checking GUILANG_CZE.dll integrity…
30.03.2012 13:42:11 GUILANG_CZE.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.357
30.03.2012 13:42:11 Checking GUILANG_DE.dll integrity…
30.03.2012 13:42:11 GUILANG_DE.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.357
30.03.2012 13:42:11 Checking GUILANG_DU.dll integrity…
30.03.2012 13:42:11 GUILANG_DU.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.356
30.03.2012 13:42:11 Checking GUILANG_ESP.dll integrity…
30.03.2012 13:42:11 GUILANG_ESP.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.357
30.03.2012 13:42:11 Checking GUILANG_EST.dll integrity…
30.03.2012 13:42:11 GUILANG_EST.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.357
30.03.2012 13:42:11 Checking GUILANG_FRA.dll integrity…
30.03.2012 13:42:11 GUILANG_FRA.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.357
30.03.2012 13:42:11 Checking GUILANG_HUN.dll integrity…
30.03.2012 13:42:11 GUILANG_HUN.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.356
30.03.2012 13:42:11 Checking GUILANG_ITA.dll integrity…
30.03.2012 13:42:11 GUILANG_ITA.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.355
30.03.2012 13:42:11 Checking GUILANG_JAP.dll integrity…
30.03.2012 13:42:11 GUILANG_JAP.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.355
30.03.2012 13:42:11 Checking GUILANG_KOR.dll integrity…
30.03.2012 13:42:11 GUILANG_KOR.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.354
30.03.2012 13:42:11 Checking GUILANG_POL.dll integrity…
30.03.2012 13:42:11 GUILANG_POL.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.357
30.03.2012 13:42:11 Checking GUILANG_POR.dll integrity…
30.03.2012 13:42:11 GUILANG_POR.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.353
30.03.2012 13:42:11 Checking GUILANG_RO.dll integrity…
30.03.2012 13:42:11 GUILANG_RO.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.352
30.03.2012 13:42:11 Checking GUILANG_RU.dll integrity…
30.03.2012 13:42:11 GUILANG_RU.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.351
30.03.2012 13:42:11 Checking GUILANG_SLO.dll integrity…
30.03.2012 13:42:11 GUILANG_SLO.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.351
30.03.2012 13:42:11 Checking GUILANG_SWE.dll integrity…
30.03.2012 13:42:11 GUILANG_SWE.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.351
30.03.2012 13:42:11 Checking GUILANG_TUR.dll integrity…
30.03.2012 13:42:11 GUILANG_TUR.dll is ok!
30.03.2012 13:42:11 File version is 1.0.0.349
30.03.2012 13:42:11 Checking windows task scheduler functionality…
30.03.2012 13:42:12 Windows task scheduler is working OK!
30.03.2012 13:42:12 Diagnostics ran successfully!

7

Please try to reinstall COMODO Backup 4.1.1.18 (repair).
It seems CB didn’t install properly.
The GUILANG.dll file version should be at least 1.0.0.654 or higher, but in your case is 1.0.0.362.
The same for some other files.

Thanks

8

It’s now impossible to re-insall Comodo.
I’ve tried several times and always get this error:

http://www.monsterup.com/upload/1333118709870.png

9

it seems like there might be some left over files from the uninstall. See if these installation folders are still present
C:\Program Files\COMODO\COMODO Backup
C:\Program Files\COMODO\COMMON - this whole folder is for comodo backup
C:\ProgramData\Comodo\Backup
C:\ProgramData\Comodo\COS

10

Even after deleting all these comodo folders,the problem remains the same.
I think this is a registry issue
The previous version 4.0.7 can be installed without any problem though

11

maybe try uninstalling 4.0.7 with revo uinstaller. it should find left overs from 4.1 and 4.0.7

12

Sorry,but your tool (revo) doesn’t even see Comodo in the programs list !
Anyway,I’m not interested in this new version,because I can’t browse the folders tree to select my files for backup as it is in the 4.0.7

13

you would have to use the pro version. it has a 30 day trial. the free version does not uninstall 64bit programs. ok i was just trying to help

14

Thanks for your help.
Actually,This problem is also referenced in the beta 4.1 bugs topic.