When you need to submit a bug please search if it was already posted and join that Topic if that bug affect your V3 Version as well.
If you discovered a new bug please make your topic title as descriptive you can.
Specific symptoms of the bug, and steps you can take to reproduce it (step by step).
Specific steps you have taken to try to resolve it.
Brief description of your Defense+ and Firewall+ mode (Custom, Train with safe) plus mention if you modified any setting in ADVANCED section of D+ and F+ (Optional if you post a Comodo Firewall Pro Configuration Report)
Report if you are using an Administrator account Or a Limited User account. Vista users please Report if you have UAC Disabled or Enabled (Optional if you post a Comodo Firewall Pro Configuration Report) [/ol]
NOTE:
If you can please add screenshots about relevant error dialogs, CFP Log entries or CFP settings or alerts.
You can attach images clicking the https://forums.comodo.com/Themes/Comodo/images/expand.gif Additional Options… link when you write your post
If you wish please raise a [url=https://forums.comodo.com/help_for_v3/how_do_i_raise_a_technical_support_request-t14907.0.html]Support Ticket[/url].
NOTE: If your reply from Comodo Support states that your support ticket was closed please don’t worry. You can reply to that email to reopen that ticket. Tickets are usually closed by default after a reply.
In order to make your topic Search friendly and to make easy to guess what type of post it contains please append the Version number and BIT(X32 or X64) of your CFP build. Please mind to write a concise and descriptive titlle and post ONE bug per topic too. If you found that an update fixed the bug you reported please add [Fixed] at the end of your topic Title.
This will help a lot searching and listing bugreports in future. So it will possible to know which CFP version was affected by a specific bug.
You may additionally add a tag to your bugreport: Please note that a tag is only useful if all members use the SAME ONE. If few topics share the SAME Tag you will be able to click that tag at the end of the topic page and get all topics tagged accordingly.
GOOD Titles
CFP Help crashes comodo (V3.0.12 X32)
Firewall slow down network speed(upload) dramatically or even crashes (V3.0.12 x64)
cfpupdat.exe and cfpsbmit.exe application errors (V3.0.12 x32)
WRONG Titles
A few problems Reason: Generic Description, Lack Version and bit
Remaining RC1 problems still in release (V3.0.12 x32) Reason: Generic Description, Lack Version and bit
Pending Files no longer has a ‘Deleted’ Status Reason: Lack Version and bit
Firewall allows connections, that are blocked… Reason: Lack Version and bit
(Click on the above tags to find a list of correctly tagged related bugreports)
[/b]
NOTE:Tags with leading and/or trailing spaces will not work correctly.
Please submit in this board only bugs affecting final releases. If you found out a bug in an undisclosed test version please follow the instruction on the page you got that version from.
It would prove useful to read the bugreports affecting the older version to look at the info needed or the required troubleshooting procedures.
Posting a link to the related bugreports affecting older versions may also help other members.
If some application crashed and you think it is related to CFP please run drwtsn32.exe without any options or switches and look for a crash dump in the path listed in Dr.Watson dialog (Make sure it was created at the time the crash happened) please confirm that Dump symbol table, Dump all thread contexts, Append to existing log file and Create crash dump file checkboxes are enabled. “Create crash dump file” checkbox is the most important option to enable.
How to find crashdumps in Windows Vista
Windows Vista uploads the crash logs to Microsoft but does not save a local copy. You need to enable this option running a file contained in Windows Error Reporting.zip
You need to uncompress Windows Error Reporting.zip and then run Windows Error Reporting.reg
NOTE: in some cases you will only see the name Windows Error Reporting without the .zip or .reg part . You can right click and coose Properties to confirm the filetype.
When an application crashes you can find the required crash informations in %LOCALAPPDATA%\Microsoft\Windows\WER\ReportQueue
Just paste that bolded text in explorer and hit go
Be sure to include the following files in a compressed zip file:
WERxxxx.tmp.mdmp
This is the most important file. It contains the crash dump that can be opened inside Visual Studio or other Windows debuggers.
WERxxxx.tmp.version.txt
Contains the operating system version and other hardware information.
WERxxxx.tmp.appcompat.txt
Lists all of the DLLs loaded at the time of the crash with their version information.
