When you need to submit a bug please search if it was already posted and join that Topic if that bug affects your version as well.
If you discovered a new bug please make your topic title as descriptive you can and include the following:
Specific symptoms of the bug, and steps you can take to reproduce it (step by step).
Specific steps you have taken to try to resolve it.
Windows OS version and whether it is 32 or 64-bit (e.g. Windows XP professional SP3 , 32bit )
CSE version installed (e.g 2.5.0.31 32-bit).
In which operation mode is CSE installed ( LSP or Plug-in mode )
Mail client you experience the problem with ( e.g. Windows Mail )
List all accounts and their settings from mail client you have the problem with:
(e.g. POP3 [at]gmail account , pop.gmail.com SSL 995, SMTP.gmail.com SSL 465 etc.)
Actively-running security and utility applications
If you pc reboots or you have a BSOD please post it in the bug report
Report if you are using an Administrator account Or a Limited User account. Vista users please Report if you have UAC Disabled or Enabled
[b]TIP: always look at topmost topics in every childboard you post.
Important topics have an icon like
or a drop shadow like
[/b]
In order to provide enough informations to fix bugs please include those infos in your posts:
Please submit ONE bug per post and change the subject to describe your post and append the Version number and BIT(X32 or X64) of your CSE
If you added some info to the topic title remember to duplicate them in your posts too.
Make sure that this info is placed in all your bug reports even if you join an existing topic to confirm that you are affected too.
If you can please add screenshots about relevant error dialogs.
You can attach images clicking the
Additional Options… link when you write your post[/li]
[b]In order to enable crashdumps and to find them please read:[/b]