CI need help fixing this issue with the HP Photo Smart Plus activating Scan To Computer. I tried everything I knew. Will someone with the expertise help me with this?
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Have you tried entering training mode on D+ before attempting to scan? (Just remember to return to your previous mode afterwards)
Can you please post a screenshot of your Defense+ log after you attempt this again?
What exactly is the issue, Eddie?
I don’t exactly understand the problem.
The program won’t run? Have you ensured the drivers are installed and running?
Does the software diagnosis show anything?
I’ve fixed the problem. Please go here >https://forums.comodo.com/general-discussion-off-topic-anything-and-everything/comodo-please-forgive-me-t82112.0.html to find out how I fixed it.
I got Scan to Computer fixed too.
I’ve tried going to Training Mode on Defence+ & it still won’t activate. Any other solutions?
I got the D+ log attached.
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Eddie,
You’ve confused lots of people on the past and now you can add me to the collection.
February 23 at 00:11:42 (my time) you had Scan to Computer fixed.
Today at 6:59::26 (my time) it’s broken again.
What did you change in between these two time points?
Ewen 
I’m so sorry for all the confusion.
Solution: It seems it has something to do with COMODO Firewall, so I temperately disable it & I tried it again & it activated.
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Eddie,
Please try the following and let us know if this works.
- Enable CIS
- Open CIS by double clicking the system tray icon
- Click FIREWALL
- Click FIREWALL BEHAVIOUR SETTINGS
- Click ADVANCED
- Make sure “Block fragmented IP datagrams” is NOT selected
- Click OK
This solution works with a range of network attached devices - NAS’s, scanners, etc.
Hope this helps,
Ewen
Thank you so much. I got it working with COMODO Firewall enabled. Again Thank you.
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No worries Eddie. Glad it got sorted.
Cheers,
Ewen