Debug information is useful to determine the cause of errors.
- Run the dbgInfo.bat file in installation directory as administrator (right click → Run as)
- Post the resulting cbu file with a description of the problem
Logs have a 200KB size limit to avoid using too much disk space, so it’s best to collect the logs as soon as the error occurs, otherwise log data might be over-written.
The logs size limit can be changed in registry “HKEY_LOCAL_MACHINE\SOFTWARE\ComodoGroup\Common\Settings”
Note: If the program crashes, stops responding or freezes, we also need dump file. Please see this topic.