How long do I have to wait for validation for an SSL Certificate

I moved my website to a new server at the weekend and so applied for a new SSL certificate.

It still says “Awaiting Validation ()” on my account - how long will I have to wait for the response to my CSR Request? It’s been 24 hours now.


Typically there’s about a business day of processing. Have you sent an email to with your order number & domain name to query your order’s status?


Thanks for the quick reply - I’ve just raised a support ticket for it, should I send an email too?



Emailing that address just creates a support ticket.

Except in my case, where some sort of spam filter prevents my emails to docs@ ever being received by Comodo.

In short, once you have a ticket, there’s no value sending an email.

If you can find a technician online in the live chat, this tends to be the quickest way to get a response, but they seem to only be available at certain times of day.

We’re also available via phone!

US: +1 (888)­ 266-6361
International: +1 (703) 581-6361

Hours: Monday - Friday. 4a to 5p Eastern Time which is 9a to 10p GMT/UTC

Option 4 for Validation


Option 5 for Support (open until 8p Eastern, 12a GMT)