How can I stop 'Cloud full antivirus scanning' to start every 5 minute?

Discontinued Products Help - CCAV
#1

I have windows 10. Settings say 'start full scanning every 30 Days.

#2

My Comodo antivirus will not stop scanning. I did a full scan through the night. Today, every 5 minutes, it starts another scan. I stop it and it does it again, slowing down my computer. I try to change settings for scans but the settings page will not open.

#3

Hi Nilsiboa,

Your query is not clear. Please make it more understandable.

Kind Regards,
PremJk

#4

The full virus scanning is starting every 5 minute, it is suposed to scan every 30 Days as said in settings. Why is it starting and how can I stop this behavior? It takes about 40 minutes to do a whole scanning of 40000 files. I have the free version of Comodo.
Somebody Please help me.

#5

Hi Nilsiboa,

Thanks for reaching us.We are happy to assist you.
Could you provide a screenshot of the settings which you have selected.

Kind Regards,
PremJk

#6

Hi Garth Wright,
I guess you mean “Comodo Cloud Antivirus”, if so, we are having a hot-fix release tomorrow (14th Mar) that fixes this critical issue.

Thanks
-umesh

#7

How do I do that?
I’m a senior 70+ and not used to forum chat.
I do have a screenshot but how do I post the .png-file?

#8

This was posted previously to another user - it may help you:

https://forums.comodo.com/news-announcements-feedback-cd/settings-page-will-not-open-cannot-stop-continuous-full-scan-t118408.0.html;msg852258#msg852258

#9

Hi,
A hot-fix update has been made to fix the stated issue:
https://forums.comodo.com/news-announcements-feedback-ccav/comodo-cloud-antivirus-hotfix-v19412027469-released-t118419.0.html

Thanks
-umesh

#10

nilsiboa. I Merged your topic with an already existing one.

#11

Thanks, the fix did the job. Case closed and customer satisfied.