It happens to me occasionally, it seems to be happening dynamically, and it seems to be a malfunction rather than a virus, that is, I miss the commands of “OK” and “Cancel” from the internal window of the “advanced settings”. I think it’s a malfunction and not a virus, since I run several anti-virus tools every day, and I do not point to any problems.
My s.o. it’s win 7 sp1, naturally updated with the latest windows update patches, every third-party pc program is updated regularly, I include the problem image and the Comodo-ISP log in the links below:
Could you please specify don’t you use any protection soft with CIS?
Please provide msonfo32.nfo, registry branch [HKEY_CURRENT_USER\Software\ComodoGroup\CIS] and display settings.
Steps to collect msinfo32.nfo:
Go to Windows Run (Windows Key + R key in keyboard).
Type in msinfo32.exe and press Enter key, it will launch System Information window application.
Click ‘Save’ item in ‘File’ menu and save as .nfo file.
Steps to export [HKEY_CURRENT_USER\Software\ComodoGroup\CIS] registry branch:
Open regedit as administrator from Start menu.
Open HKEY_CURRENT_USER - Software - ComodoGroup.
Right click on the CIS and select ‘Export’.
Save this branch in any folder.
Please add collected files to archive and sent to us.
Regarding display settings. Please specify if you use text size 100% or any value? You can check this via right click on the Desktop and select Personalize - Display, like on attached screenshot.
1: CIS version:
10.0.1.6294 2: OS version:
Win7 pro SP1 x64 3: What you did:
Open ‘Settings’ window. 4: What you actually saw:
Window with cropped right and bottom sides. 5: What you expected to happen or see:
Full settings window. 6: If possible attach a screenshot illustrating the GUI problem
Window is cropped as on pic.1 When find a hidden edge and try to move it (pic.2-3) - window is fully appears (pic.4).
It looks like CIS doesn’t remember resize of GUI and show it with minimal size.