Last year we have used a Comodo CS and we wished to renew it for a 3 years time. But it stayed as only a wish and more frustrating every passing day.
I have ordered a code signing certificate on 10.05.2017, not from a reseller but from Comodo web site with my online user. That day we couldn’t complete callback process and after a while callback page was not working, it displayed a message saying “closed for maintanence”. When the page is resurrected it was displaying a generic error message. I logged into management panel and couldn’t see my order which was there before in validation phase.
So as a sane person, I have created a ticket (QAT-483-45691). The support team returned with reply stating that "they have lost their database(!!!) and they will recover soon. How funny is that? A trusted party is loosing its database? Can’t find customer orders, can’t/or not willing to verify customer payments!!! What else do you loose? What else don’t you keep safe?
It has been 10 days now, and they suggest me to make a second payment for a second order and wait for a refund for the first payment. As if it was my fault and as if they are making me a favor(!!!). They can verify the payment from bank (!!!) but they don’t, I have the bank statement and I can send it to you if you have lost it as well.
I wish someone who feels responsible about the company, products and services reads this message and helps me resolve this issue. I am a little bit frustrated when thinking about how a simple certificate generation issue is wasting a lot of time.
PS: I am seeking guidance and help here, not trying to bad mouth company or products. If I did -guess I did- because I feel angry with automated support replies.