I had the same issue thrice now: Every time the scan hangs at approximately 98 or 99% and won’t continue. Stopping the scan won’t work. I have no way to identify the new threats found without rescanning everything.
A. The bug/issue
- What you did: Ran a scheduled My Computer scan
- What actually happened or you actually saw: Ran fine until 98-99%
- What you expected to happen or see: Complete and show me the threats found
- How you tried to fix it & what happened: Tried to “Pause” and “Stop Scan”. Clicking both buttons does not result in anything
- If its a software compatibility problem have you tried the compatibility fixes (link in format)?: I don’t think so
- Details & exact version of any software (execpt CIS) involved (with download link unless malware): None
- Whether you can make the problem happen again, and if so exact steps to make it happen: Restart a complete scan
- Any other information (eg your guess regarding the cause, with reasons): Possible it hangs on the last file(s), the last time it was a different file
B. Files appended. (Please zip unless screenshots).
- Screenshots of the Defense plus Active Processes List (Required for all issues): Defense+ is completely disabled. active1.png active2.png
- Screenshots illustrating the bug: bug.png
- Screenshots of related CIS event logs: events.png
- A CIS config report or file.
- Crash or freeze dump file:
- Screenshot of More~About page. Can be used instead of typed product and AV database version.
C. Your set-up
- CIS version, AV database version & configuration used: see about.png
- a) Have you updated (without uninstall) from from a previous version of CIS: Yes
b) if so, have you tried a clean reinstall (without losing settings - if not please do)?: Yes - a) Have you imported a config from a previous version of CIS: Yes
b) if so, have U tried a standard config (without losing settings - if not please do)?: Yes - Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.): No
- Defense+, Sandbox, Firewall & AV security levels: D+=disabled , Sandbox=Disabled, Firewall =Custom , AV = Stateful
- OS version, service pack, number of bits, UAC setting, & account type: Win7x64, SP1, UAC disabled, Admin
- Other security and utility software currently installed: None
- Other security software previously installed at any time since Windows was last installed: None
- Virtual machine used (Please do NOT use Virtual box): None
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