Ref.Ticket number ( DZI-385608) We are facing very frustating situation for documents validationfor issue of wild card ssl certificate for our domain sail-bhilaisteel.com. (Ref ticket number : DZI-385608). We were existing users for wild card ssl certificate, which has already expired a week ago. The validation docs submitted have been being rejected by validation team without any valid reason. validity of our ssl certificate has expired just because of the whimsical attitude of comodo sales and validation team. we have sent tons of emails and raised multiple tickets but of no avail. these people have no analytical eye to understand the documets.
Every time we have sent documents for validation, it has been rejected without any valid reason on premise that it is not of type which they approve. It seems that comodo sets standards world wide for legal documents formats.
For example, they approve power bil but if it is energy bill (which is same in our case) that will rejected. They approve company land line bill but not internet lease line bill. what a pitty. For our company when there are 1000 landline bill in the name of individual office, how can we provide a land line bill of company’s name. it seems no body is listening there.