Format for Beta bug reports

Discontinued Products Bug Reports, Beta Corner - CCAV
1

To use the bug reporting format for Betas:

  1. Copy Format between dotted lines
  2. Create new topic and paste format into it
  3. Fill in format, replacing question marks with your answers
  4. Explain the problem in the title of the bug report
  5. Always attach a diagnostics report to each post

(To Create diagnostics report click on Help(Question Mark icon) in the main menu, choose Support->Diagnostics. When diagnostics scan is complete, click on “Create Report…” and save the report. )

[nobbc]
1. The full product and its version:
?

2. Your Operating System (32 or 64 bit) and ServicePack revision. and if using a virtual machine, which one:
?

3. List all the configuration changes you did. Are you using Default configuration? If no, whats the difference?:
?

4. Did you install over a previous version without uninstalling first, or import a previous configuration file?:
?

5. Other Security, Sandboxing or Utility Software Installed:
?

6. Step by step description to reproduce the issue. Or if you cannot reproduce it, what you actually did before it happened, step by step:
1: ?
2: ?
3: ?

7. What actually happened when you carried out these steps:
?

8. What you expected to see or happen when you carried out these steps, and why (if not obvious):
?

9. How reliably the bug occurs when you execute the steps to reproduce it
?

10. Any other information (inc, for performance issues, your computer’s CPU/RAM)
?

[/nobbc]

Please add extra info for specific problem types as follows
[ol]- BSOD/Crash: Always append: Diagnostics reports, Complete Dumps. If relevant samples/download links. If many config changes export config.

  • Logic problems: Append where relevant: Diagnostics reports, Samples/download links, logs, active process list showing all processes. If many changes, export config. If AV issue, AV database version
  • Performance: As 2 above, plus always append active process list showing all processes AND Windows taskmanager or equivalent screenshots to show CPU and memory usage of all processes and which processes are sandboxed. Also please state your computer’s CPU/RAM under ‘Other information’.
  • Difficult to explain issue: Video or very detailed steps [/ol]