false positive on downloader CloudScanner.Trojan.Gen@2@1

HI, I have tried everything to reinstall this program from a saved download on my computer, the same download I have used before without trouble. It is for Wondershare Video Converter Ultimate. I keep getting the CloudScanner.Trojan.Gen@2@1, I have tried using the online web download with same effect. http://dropcanvas.com/4kyhs, can you fix this? Thanks Tim.

For Comodo Staff, here is the detected file the OP is reporting


SHA1: 7ae72119ca72ee05af267e931cc52c0049a92a3a

Download: Zippyshare.com - [now defunct] Free File Hosting

Temp File is located in C:\Users<username>\AppData\Local\Temp<Randonly named folder>\VideoConverterUltimate_CssSetup.tmp Upon execution of the file the OP posted

Workaround for this issue until FP is fixed:

Uncheck “Do Not Show Popup Alerts” under the File Rating. This way you will be alerted if a cloud threat is detected, rather than it being blocked.

Hope I helped you :slight_smile:

Hi suave & Netguy101,

Thank you for your submission,
we’ll check this and get back to you soon.


REPLY TO Netguy101:

Your work around does nothing but what it was doing before, it was already popping up with this is malware, there is no way to work around it.

Have you tried clicking “ignore” and “report as a false alert”?

It does not give you the option. It just states its a trojan and thats it.

Hello suave,

Please update your CIS AV database to v20902 and check if the issue is still there.

Best regards,

Already up dated.

Thank you all who worked on this, I was able to install the program this morning! :slight_smile: