false positive on downloader CloudScanner.Trojan.Gen@2@1

Comodo Internet Security - CIS AV False Positive/Negative Detection Reporting
1

HI, I have tried everything to reinstall this program from a saved download on my computer, the same download I have used before without trouble. It is for Wondershare Video Converter Ultimate. I keep getting the CloudScanner.Trojan.Gen@2@1, I have tried using the online web download with same effect. http://dropcanvas.com/4kyhs, can you fix this? Thanks Tim.

2

For Comodo Staff, here is the detected file the OP is reporting

http://camas.comodo.com/cgi-bin/submit?file=5ad2df0503eccc795abd28882effe83c8b16b15cf87934b729716976da38f3d2

SHA1: 7ae72119ca72ee05af267e931cc52c0049a92a3a

Download: Zippyshare.com - [now defunct] Free File Hosting

Temp File is located in C:\Users<username>\AppData\Local\Temp<Randonly named folder>\VideoConverterUltimate_CssSetup.tmp Upon execution of the file the OP posted

Workaround for this issue until FP is fixed:

Uncheck “Do Not Show Popup Alerts” under the File Rating. This way you will be alerted if a cloud threat is detected, rather than it being blocked.

Hope I helped you :slight_smile:

3

Hi suave & Netguy101,

Thank you for your submission,
we’ll check this and get back to you soon.

Regards,
Navya

4

REPLY TO Netguy101:

Your work around does nothing but what it was doing before, it was already popping up with this is malware, there is no way to work around it.

5

Have you tried clicking “ignore” and “report as a false alert”?

6

It does not give you the option. It just states its a trojan and thats it.

7

Hello suave,

Please update your CIS AV database to v20902 and check if the issue is still there.

Best regards,
FlorinG

8

Already up dated.

9

Thank you all who worked on this, I was able to install the program this morning! :slight_smile: