Failed to update SSL Config Different key and certificate...

Dear all,

This is the third time we try to install a free SSL from Comodo for our site
We’ve followed all the instructions on the knowledge base in the Comodo’s Support Section:

  1. Generate a CSR using control panel (H-Sphere). And storing : csr, private key, and temporary certificate
    before “click next and sending/installing them”.
    CONTACT US - Comodo: Cloud Native Cyber Security Platform

  2. Create a Free Comodo SSL Certificate using the link provided on Comodo’s website.
    CONTACT US - Comodo: Cloud Native Cyber Security Platform

  3. Confirming our webmaster’s account by entering “validation code” sent by Comodo.

  4. Entering the Certificate received by Comodo following the instructions from Comodo’s support.

  5. And It is in this point “Certificate Authority File” where it stops working… We get this message:

Failed to update SSL Config
Different key and certificate

We would very much appreciate your help in this issue because it is a live commercial site that needs to
have secure areas with your trial certificate in order to buy a 2 year certificate after the trial period.

Thanks in advance,

Hi,

Please submit a ticket at http://support.comodo.com where the support team will assist.

Garry