just installed comodo Internet security, one friend recommended the app, but even before buying the por i already had some problem, no matter what the website database is not updated:
sorry my english…
try disabled windows firewall;
use other software of security?
yes i have malwarebytes but even turning him 100% off changes anything, turned off windows firewall also:
same result:
i tried click “view log” but nothing happens
Hi zerosupremo.pc,
Thank you for reporting, we are checking on this.
And may i know your CIS version ?
Thanks
C.O.M.O.D.O RT
i just tried upgrade/change to the premium version same error, and for CIS version what you mean?
fallows system version and hardware if helps:
| Device name | ZeroSupremo-PC |
|---|---|
| Processor | AMD Ryzen 9 7950X 16-Core Processor 4.50 GHz |
| Installed RAM | 32,0 GB (31,1 GB usable) |
| System type | 64-bit operating system, x64-based processor |
| Pen and touch | No pen or touch input is available for this display |
OS:
| Edition | Windows 10 Pro |
|---|---|
| Version | 22H2 |
| Installed on | ‎14/‎11/‎2022 |
| OS build | 19045.2728 |
| Experience | Windows Feature Experience Pack 120.2212.4190.0 |
@zerosupremo.pc
Make a diagnosis of CIS
And return the report
Thanks, for the clarification!
fallows the report that i already had made in the pro version and the one i just made now in the premium:
ps. i tried upload the file but “Sorry, new users can not upload attachments.” so fallow in external server:
PRO: CisReport_x64_v12.2.4.8032_20230321-195237 - Download - 4shared
Premium(new): CisReport_x64_v12.2.4.8032_20230321-195237 - Download - 4shared
Sorry,
Unable to download files
the server is not responding
try another host
NB: To download the files
PS: I named you at the first level, try to download the files
Thnaks ZorKas, now i can upload here:
PRO:
CisReport_x64_v12.2.4.8032_20230321-195237.zip (35.7 KB)
Premium:
CisReport_x64_v12.2.2.8012_20230322-104608.zip (46.2 KB)
Both reports indicate a network problem on the Comodo server
The result being Ok
It seems a problem installing Comodo
Perform a diagnosis by ping using CMD then test the addresses:
ping 178.255.82.5
ping 178.255.85.135
Report analysis results > zerosupremo.pc
Error not mentioned: CMC Status="Failed" Protocol="HTTPS" IP="178.255.85.135" Port="443" Hostname="cmc.comodo.com" State="WARNING"/Hi zerosupremo.pc,
Thank you for providing the requested information.
We are checking on this.
Thanks
C.O.M.O.D.O RT
1 Like
it seams not blocked, maybe the updater exe itself is blocked? you maybe know how i check how is blocking it?
it seams a problem with the comodo servers, specifically with https protocol, can’t even access through browser:
even some check sites say that the site is down:
Hi zerosupremo.pc,
We have checked and found no issues on updating the website database. (Refer the attached pic Wb.jpeg)
Could you please restart the pc and check now ?
kindly let us know your feedback.
And @All is anyone facing this issue ?
Thanks
C.O.M.O.D.O RT
No problem for me locate in france
CIS 12.2.2.8012
Comodo CIS diagnostic report does not indicate a problem even though there is a network problem and downloading the urls database does not succeed 
Hi ZorKas,
Thank you for your feedback.
Thanks
C.O.M.O.D.O RT
@zerosupremo.pc
Following your multiple installations of Comodo with several versions is the origin of the malfunction
Do you want to reinstall Comodo CIS cleanly ?
If yes, I give you the procedure with check of the integrity of your operating system
I am also facing the same problem at my website. But after a lot of comments, I got my answer. Thanks for posting.