Hi,
As a reseller in the Australian market, we seem to have constant issues with this.
I’m using one example here, but it’s a common theme. We recently purchased two InstantSSL certificates, for two servers on one domain.
Having been through this before, we immediately forwarded a utilities bill including company name and address to docs[at]comodo.com. ONE of these certificates was then validated then handed over. For the other, I logged a support case to determine the delay.
How does that even make sense? Where is the logic in being able to validate server1.domain.com and not server2.domain.com.
In the ensuing discussion, my pet peeve is that every individual email from support starts with “We are glad to inform that we have activated your account information”, I mean how many times does my account need to be activated?
So my most recent email states: "… as Australian domains don’t show a physical street address in the whois. We require some documentation to prove ownership of the domain. The quickest way to resolve this problem would be to send us any letter/document from your ISP/Registrar "
Sorry, but anyone suggesting that contacting a registrar and asking for a letter that shouldn’t be needed would be in any way a “quick” process hasn’t had enough experience in this area to be selling me a certificate.
What I’m really trying to get at is that a .com.au domain may not list street records on whois, but it has its own requirements. Specifically:
.com.au domain names can be registered by Australian registered businesses. .com.au registrants must be:
a ) an Australian registered company; or
b ) trading under a registered business name in any Australian State or Territory; or
c ) an Australian partnership or sole trader;
d ) a foreign company licensed to trade in Australia; or
e ) an owner of an Australian Registered Trade Mark; or
f ) an applicant for an Australian Registered Trade Mark; or
g ) an association incorporated in any Australian State or Territory; or
h ) an Australian commercial statutory body.
Furthermore, your business name must be, or be like, the name or trademark used above. So in putting the following together:
- For our client to obtain their .com.au domain, they already provided auDA with a reigstered company name, proved it with an ABN, and got it registered
*The domain in question DOES have “Eligibility Name: COMPANY” and “Eligibility ID: BUSINESS NUMBER” in the whois records. - Our client has provided email addresses such as ssladmin[at]domain.com
- Client built a website that shows address and ABN on “contact us” page
- Our client provided a utilities bill with the company name and street address listed
I’m tired of going back and forth with support, where sending an email in the afternoon gets you a response in the morning, given all the above. There just has to be a better way. What does everyone else do?
Particularly on an “InstantSSL” product, which we don’t ever seem to be able to deliver in less than a few days.