Last night I uninstalled Comodo Internet Security and woke up today to find that my internet connection has changed status to “Limited Access.” As far as I know the only change I made to my laptop was uninstalling Comodo Internet Security. I was getting frequent error reports (probably because I uninstalled another program associated with Comodo Internet Security) and just finally got fed up with the whole thing and uninstalled it. There was no connection problem after I uninstalled the program so I guess something must have gone wrong overnight.
I called my internet service provider and was told it was a driver problem so I visited my manufacturer’s website and could not access the tech help because my SNID was faded at the bottom of the laptop. So, I ended up calling my retailer (Best Buy) and couldn’t get much support either.
I am planning to call Verizon again, but just thought that I should consult the Comodo tech help to see if I can resolve the issue on my own meanwhile.
I have attempted:
Troubleshooting: Did not identify the problem
Restarting/Shutting down: Issue still persists
Command prompt: Failed operations and disabled things I don’t know about
Online resources for enabling IP Routing and WINS Proxy (which I read online isn’t really the cause for the problem)
Screenshot of Command Prompts:ipconfig/release, ipconfig/renew, ipconfig/all
If you go to Start > Run and type in services.msc ( and then press Enter key ), does the Services Management Console open up? If it does, please check the status of the Base Filtering Engine service and the Windows Firewall service and report back here. Thanks.
I apologize for the delay in my response. I spoke with my ISP:Verizon and was told that the issue with my internet access may have developed because of my having uninstall an Anti-Virus software (Comodo) which in turn removed a component needed for internet access.
Some of what he said went over my head but he suggested reinstalling my operating system which I planned to do in advance of this internet issue (I just had to watch a few movies that could not be transferred over via external hard drive because of their size).
Anyway, I am right now reinstalling my operating system unbeknownst to the responses to my previous reply. I apologize for this. I should have checked before I started the re-installation.
In any case, I thank you very much for your assistance.
Made an account just to confirm THIS WORKED! I was struggling with this for weeks, tried everything imaginable.
Had issues once I installed Comodo, and after uninstall was connected to normal network without error but could not actually view anything in Internet browser. Then made the fun discovery of the fact that all of my system restore points mysteriously vanished. Tried EVERYTHING.
Radaghast, you saved me from reinstalling Windows. Thanks.