Hi
I clicked “Diagnostics”. A pop-up box came up saying “The diagnostics utility has found some problems with your installation. Would you like to fix them”? I clicked “Yes”.
Another pop-up box came up saying “Failed. The diagnostics utility could not fix some of the problems. Would you like to create a diagnostic report”?. I clicked “Yes”.
I do not understand the report. I am unable to post the attachment because it exceeds 40000 characters.
You can attached the report packed in a zip archive to your posts.
Here is how to attach a file. Push the reply button. Or when using the Quick reply type some text and push the preview button.
Underneath the text box click on Additional options. Push the Choose button and navigate to the file and select it. When you want to post more images click on the more attachments link.
Hi
Before sending the report, I read another post with the same problem where the report mentioned “bases.cav=no”. I do not have Comodo’s anti-virus installed, only the Firewall like the other post and my report also mentioned “bases.cav=no”.
Also, occasionally, a white pop-up appears in the system tray saying “Comodo Internet Security 4 is ready for update”. I do not have the Internet Security installed, only the Firewall.
What seems to be the problem(s) and how can I remedy same?
I see you must be running v3.14. The installer for v4 will give you the choice to install firewall only or firewall with av.
When running the v4 installer with v3.14 running in the background it will save your active configuration from v3.14. You can activate that after the installation of v4 under More → Manage My Configurations.
Hi
When Internet Security 4 first came out, I tried many times to install the Firewall both from the Download Internet Security site and the Download Firewall site but they were not successful. After your reply, I spent the last few hours trying again with the same results.
“Comodo Internet Security Premium Setup Wizard ended prematurely because of an error”.
When I tried again another pop-up “Error 1603: Fatal error during installation.”
I rolled back my computer and unless a solution is found, I would most likely have to install another Firewall.
What version of CIS are you using? I assume Diagnostics cannot fix it?
When Diagnostics cannot fix it please try a clean install of Comodo. After rebooting use this clean up tool to remove possible leftovers. Before uninstalling you can export your active configuration (Miscellaneous → Manage my configuration). You can import this configuration in the clean install.
I have done the clean install. Uninstalled and used the CIS removal tool for any hidden traces, have included the report. So here is the report2. Just a little confusing, just wishing a little easier user friendly interaction with the program suite.