Edited
I have 2 computers, both W11 and both similar CIS set ups.
Every day it tries to update the database and fails about 50% of the time on both computers.
It always hangs at “Install signatures… In Progress 90%” Status: Activating the new updates" and 23% of total.
The new cav file is present in the signatures folder but the old one doesn’t get deleted and CIS doesn’t update to the new one as shown in the About screen.
The only way to cure it is to reboot as there is no way to stop and restart CIS otherwise.
This is driving me mad as it’s been going on for MANY years.
Hi MSB,
Thank you for reporting.
May I know your CIS version ?
Thanks
C.O.M.O.D.O RT
Latest 12.3.4.8162. Windows 11 23H2 on both machines.
Hi MSB,
Thank you for reporting.
Are you running any other security software other than cis ?
And are you using any vpn ?
Could be please share us the screenshot of the error ?
Thanks
C.O.M.O.D.O RT
No other software. No VPN.
I’ll post a screenshot when it happens again.
But I described the dialog above and it is identical every time it happens.
When I try to Stop it by pressing the Stop button, it still hangs and won’t stop attempting to do what it’s doing. Because we can’t stop CIS itself I have to reset the computer to get it to update the database again.
Crashed today on laptop. Just hanging at 23% as always. Behind is the signatures folder showing the old and new CAV files.
Hi MSB,
Thank you for reporting.
Let me check and update you.
Thanks
C.O.M.O.D.O RT
I’ve not had any problems for over a week. All good on both devices which are now running W11 24H2. I update every day and every one has gone smoothly.
Did you guys change anything?
2 Likes
Hi MSB,
It’s just network glitch.
Thanks
C.O.M.O.D.O RT
1 Like
Hello everyone!
Is anyone experiencing this same problem on the COMDO website?
The arrow indicates that I cannot scroll down the page to view the information. 
Not having the same issue at my end using Edge visiting this page.
2 Likes
Thank you my friend, for the clarification, I checked it was the ad blocker of my Vivaldi browser, which did not let me scroll down the page when I disabled it, it worked.
Impressively, before it worked even with the ad blocker activated, but thank you all right.
1 Like
Hello, everyone, if anyone can answer me I would be grateful.
Why does this database update alone represent 1 malware?
I see several products that collect more than 30 thousand malware in a single day and COMODO only came up with 1?
Is there a reason for this, if so could you explain it to me?
Thanks!
While thousands are collected each day, from what I understand a lot of them are just a variation on a already known malware. Some AV companies have a signature number for every single file but a lot use 1 signature that will be effective at detecting lots of variations. Kaspersky/Bitdefender/Avast are usually the top few with the latest signatures but there’s no real way to know the total number for each AV vendor as most of the signatures are cloud based as is the case for Trend Micro and Panda Dome. Do some web searches if you want further understanding on how signatures are created.If you want more signature based detection, there are other solutions out there but CIS/CF shines in the way it deals with an unknown file and therefore excelling at 0-day malware. Anyway, I think Eset is currently the front runner with signatures so maybe have a look at that if you are looking at alternative solutions. For me, CIS/CF does what it does well even with just the Firewall installed I know that any unknown dodgy file won’t be allowed to infect my system ;
EDIT: Some products do have a similar checking if unknown files but sending to cloud analysis and tools like behaviour analysis but CIS/CF just blocks it unless it’s actually trusted on their systems.
2 Likes
Thank you for the clarification, I was curious to understand, but with your explanation I understood.
Thank you!
Hello everyone, my web filter database is stuck at this value of 71335.
This number is not updated, is it an interface bug? Or is the web filter database not being updated?
If anyone is experiencing this, please post here.
Hi New_Style_xd,
Thank you for reporting.
We will check and update you.
Thanks
C.O.M.O.D.O RT
1 Like
Hi New_Style_xd,
We have reported this issue to the corresponding team.
We will keep you posted.
Thanks
C.O.M.O.D.O RT
1 Like
Hi ALL,
The website DB has been updated.
Kindly check and let us know your feedback.
Thanks
C.O.M.O.D.O RT
1 Like
I checked it, it’s up to date. On one of my machines, this is the image below:
Look at the bank version. 37611
Web filter: 71300
The image below shows this and another machine of mine that has not been updated for 15 days.
See bank version. 37582.
Web filter: 71335
Now the question regarding the two images is why is the computer that has not updated the web filter database for more than 15 days bigger than the machine that I recently updated (today)?
Is there still a bug or have updates been removed?