CSGApp encounters a fatal error

_0M0D0 · October 14, 2011, 12:38pm

I want to see a domains quarantineed messages, but I get the following error:

Oct 14, 2011 1:32:46 PM
CSGApp encounters a fatal error : java.io.UnsupportedEncodingException: ‘US-ASCII’. The error is recorded and we will look at it and fix it soon.
See logs for details:

>>java.io.UnsupportedEncodingException: 'US-ASCII'
>>	at sun.nio.cs.StreamDecoder.forInputStreamReader(StreamDecoder.java:52)
>>	at java.io.InputStreamReader.<init>(InputStreamReader.java:83)
>>	at com.sun.mail.handlers.text_plain.getContent(text_plain.java:107)
>>	at javax.activation.DataSourceDataContentHandler.getContent(DataHandler.java:775)
>>	at javax.activation.DataHandler.getContent(DataHandler.java:522)
>>	at javax.mail.internet.MimeMessage.getContent(MimeMessage.java:1419)
>>	at com.comodo.csg.spamengine.spamexperts.utils.MailUtils.hasAttachments(MailUtils.java:173)
>>	at com.comodo.csg.spamengine.spamexperts.utils.MailUtils.convertMessages(MailUtils.java:154)
>>	at com.comodo.csg.spamengine.spamexperts.impl.QuarantineManager.search(QuarantineManager.java:294)
>>	at sun.reflect.GeneratedMethodAccessor585.invoke(Unknown Source)
>>	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
>>	at java.lang.reflect.Method.invoke(Method.java:597)
>>	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
>>	at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
>>	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
>>...

Its just one specific domain. Other domains are showing quarantine without an issue.

Kirill_Nelinov · October 14, 2011, 5:58pm

Yes, thanks, I see.
looks like quotes in encoding in one of the emails caused the issue. We’ll fix it.

_0M0D0 · October 15, 2011, 12:20am

Thanks, I already deleted all quarantined messages from that domain so I dont have the same message appearing all over again. But its good that you have now the issue that is causing the error and that you will fix it.

Thanks Kirill, what a great CASG team you all are.

_0M0D0 · October 17, 2011, 1:54pm

I have another domain with the same problem.
Is it the same cause?

Kirill_Nelinov · October 17, 2011, 5:15pm

Yes, that’s wrong way to work with unsupported encoding in Java.
We are preparing fix. Will be in a few days.

_0M0D0 · October 17, 2011, 6:06pm

Alright thanks.

Kirill_Nelinov · October 20, 2011, 1:27pm

Fixed

_0M0D0 · October 20, 2011, 3:13pm

Yes! Now its working!
Thank you very much.

_0M0D0 · November 19, 2011, 1:38am

Kirill,

When I try to list the quarantine messages of a domain, I get the following error:

ERROR 500
Nov 19, 2011 1:36:27 AM CSGApp encounters a fatal error : com.sun.mail.util.DecodingException: BASE64Decoder: Error in encoded stream: needed at least 2 valid base64 characters, but only got 1 before padding character (=), the 10 most recent characters were: “z2QB3AOFV=”. The error is recorded and we will look at it and fix it soon.

Kirill_Nelinov · December 2, 2011, 5:29pm

Just to let others know:
The problem was fixed in current live version (1.1)

_0M0D0 · December 28, 2011, 1:38pm

Hello,

A new error message is presented:

ERROR 500
Dec 28, 2011 1:32:35 PM CSGApp encounters a fatal error : com.sun.mail.util.DecodingException: BASE64Decoder: Error in encoded stream: hit EOF while looking for padding characters (=), the 10 most recent characters were: “4tjjjhp=\r\n”. The error is recorded and we will look at it and fix it soon.

Evilsun · December 30, 2011, 9:12am

Error is fixed and applied to live version