Hello at Comodo Forum,
I am new to the community, but a long time fan of Comodo’s idea and company philosophy.
Anyway, I love your fairly new product CSE.
Finally someone goes the way it would have been supposed to in regards to Internet security; but … Comodos … why do you publish products, which are anything else than worthy to be promoted to the “standard user”?
I understand very much that products have to be tested, but then you also mark them as such.
CSE, for example is published by you as a “Install and forget product” … does this mean install and forget your PC? I cannot imagine.
I am a pretty advanced user and still had my problems with this product …
Just as an example, I have installed on my email client (Thunderbird latest edition) 5 main accounts and at least 5 forwarding accounts.
You nowhere mention that you have to have digital certificates for all email accounts installed on your email client in order to make it work. I discovered this in a very painful, time consuming way.
Also, you do not mention that you cannot install an email certificate for forwarding accounts as CSE does not realize that these forwarding accounts possibly also might be a real email address or at least an alias.
CSE also does not work when you have an email ticker installed, a tiny widget that just informs you at the desktop how many mails are waiting for you to be read.
When you send an email with a temporary certificate, it offers the recipient either to view and read the email received by your secure web reader that you have to forward the enrcypted email received to, but the forwarding email account provided obviously is not correct or even worse, may not exist.
The other choice the recipient is provided by Comodo in this case is, to install CSE too, also here the URL provided is incorrect.
So … the recipient of an email encrypted with a temporary email certificate cannot read the email received, and, of course, becomes suspicious about the origin of this email.
Next problem with CSE: Up to now none of your pop-ups work. CSE very much supports the way to send a message unencrypted and unsigned, but the pop-up inquiry (yes or no) does not pop up, it just shows the task bar button, but cannot be lifted to be clicked on the “Yes” or “No” button. So you have to save the message you intended to send (possibly) via an alias in drafts, because you even cannot close this button, and restart your computer in order to be able to send this message via a digital signed email address.
Once again, I love your idea Comodos, I use CSE and spread the word for you, as I am working in the field of computer assistance and “standard user” development. But won’t you think, that your products would spread faster, and your image would grow faster, if these products would not create more problems at the start than they are doing now?
Have a wonderful day, everyone, and lets try to get CSE perfect for the standard user.