CPM not working?

Discontinued Products Help - CPM
1

Hi,

I try to use CPM (current release v1.2) but it seems that it doesn’t monitor any installation.

I’ve installed CPM on a fresh installed WinXP, only Comodo Firewall and Avira AntiVirus. After that I tried to install some applications. I’ve run the app’s installer by using the “… CPM …” menu item in its context menu. But every app is listed as “not monitored”.

Then I tried to install a game from CD-ROM but there’s no CPM entry in its context menu. So I installed it by double clicking “setup.exe”. But now the game is not listed in CPM at all, well it’s also not listed in the “programs” control panel.

I hope I made my problems clear enough and anybody can help me. Thanks in advance.

Best regards,
Andreas

2

Hello.

Please check if the drivers and service are running. You can do this in the CPM interface by going to the Drivers and Services menu and search for cumon, evdd, and COMODO Programs Manager Service. Make sure that the state of these three items is “Running”.
Also, there are some limitations for monitoring depending on the location from which the installer is launched. The “Install and monitor setup using CPM” option has not been implemented yet in the context menu for usage on network locations, optical drives, virtual image drives (.iso, .bin), so monitoring won’t always work with installers launched from these locations.
Thank you.

3

Hello,

thanks for your reply.

Yes, they are all running. I tried a new install after checking that, but still it’s not monitored. I wonder if an AntiVirus solution (Avira) or sandbox (Comodo Firewall) could be the reason.
Any further ideas?

Also, there are some limitations for monitoring depending on the location from which the installer is launched. The "Install and monitor setup using CPM" option has not been implemented yet in the context menu for usage on network locations, optical drives, virtual image drives (.iso, .bin), so monitoring won't always work with installers launched from these locations. Thank you.
For me it's most important that monitoring from removable drives and ISO images works. When is it supposed to be implemented?

Best regards,
Andreas

4

Please create a log file of an install process using DebugView. To create a log file you have to download DebugView from this location: DebugView - Sysinternals | Microsoft Learn. After launching DebugView go to the “Capture” menu and select this option: “Capture Kernel”.
You can then install an application using the context menu option.

The functionality will be available in our next public release.

5

Hello,

Here you are:

00000000  0.00000000  [2768]  
00000001  0.00154880  [2768] C:\Dokumente und Einstellungen\admin\Desktop\CrystalDiskInfo4_0_2a-en.exe  
00000000  5.77547598   
00000001  5.77548361  Added Setup Name:C:\Dokumente und Einstellungen\admin\Desktop\CrystalDiskInfo4_0_2a-en.exe ProcessID:2796 from FSCTL_SEND_SETUP_FROM_SHELLEXT 
00000002  5.77701950  [2768]  
00000003  5.77701950  [2768] Unable to send FSCTL 
00000004  5.77716017  [2768] 21 
00000005  32.63671112 [2820] api.opencandy.com?accepted_ind=0&clientv=27&method=track_offer_result&mstime=24.495&offer_id=1969&offer_shown_secs=6039&opt_shown_count=0&product_key=5e9015d6219943a8d78bf22d6d60b323&session_key=e45141ff547fd6ea10713ea718577bd4&skipped_offer_ids=&v=1.0&signature=1cc68cebaeb128f3613749bd69b5b386  
00000006  32.65181732 [2820] <?xml version="1.0"?><track_offer_result><operation>Completed</operation></track_offer_result>   
00000002  39.07515335 watchdog!WdUpdateRecoveryState: Recovery enabled. 
00000007  39.94546890 [2820] api.opencandy.com?clientv=27&method=track_product_installed&mstime=31.886&product_key=5e9015d6219943a8d78bf22d6d60b323&session_key=e45141ff547fd6ea10713ea718577bd4&v=1.0&signature=501b2deb698effb52cb3b90cf80bf67e   
00000008  39.94637680 [2820] <?xml version="1.0"?><track_product_installed><operation>Completed</operation></track_product_installed>

Best regards,
Andreas

6

Hello,

is the DebugView log of any help?

Best regards,
Andreas

7

Hello,

We are currently investigating the matter. We will be sending you a PM when we identify the most likely cause for the problem.
Thank you.

8

Same here.

All drivers are running but CPM doesn’t seem to monitor anymore.
I installed also the explorer integration and used it a few times but even so, CPM doesn’t monitor any more. The software worked fine till yesterday.

9

same problem.

I installed visual studio 2010 on 2 computers with CPM, on the windows 7 PC the installation was monitored by on my vista laptop the installation was not monitored.

suddenly cpm does not automatically monitor installations, i have to manually select install and monitor with cpm

The drivers are all running as well…

10

also will CPM monitor and installer that downloads extra files from the internet and then continues installing?

11

Hi again, i have re-installed CPM now i have v 1.3.2.30, previously i had v 1.2.
i have noticed however that i cannot connect to the update sever… when i press check for updates.

Also there are NO DBmonitored programs this includes COMODO firewall which definitely should be DBmonitored.

12

Why are you using these ancient versions. At this point you should only be using 2.0.0.3 (beta) release.

13

it wouldn’t update… i thought 1.3 is the latest version…
even now it says it can’t connect to the update sever

14

1.3.2.30 is the current release version, not ancient. Not everyone wants to run known bugged software (and one shouldn’t on production systems).

Personally, I’ve had problems with 2.0 hanging, crashing on my test machine and never put it on my production machines. That was a while ago and I don’t remember the minor version; recently I’ve not had any problems and it picked up Steam installs nicely.