comp problems

Learn about Computer Security Virus/Malware Removal Assistance
1

Ok, i’ve been having problems with Windows Security Center service reporting itself as turned off 5 or so minutes after being logged on. I tried doing a System Restore once, but the System Restore said it could not run because the Volume Shadow Copy Service was not running. I never turned these off ever.

I followed the sticky and nothing was found by any of the software.

Here is the HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:26:14 PM, on 8/29/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Windows\Pixart\Pac207\Monitor.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Secunia\PSI\psi.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Users\Ian\AppData\Local\Google\Update\1.2.183.7\GoogleCrashHandler.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\msfeedssync.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=BB&Br=GTW&Loc=ENG_US&Sys=PTB&M=ML6720
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://aol.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=BB&Br=GTW&Loc=ENG_US&Sys=PTB&M=ML6720
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=BB&Br=GTW&Loc=ENG_US&Sys=PTB&M=ML6720
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch=Retail&SubCH=BB&Br=GTW&Loc=ENG_US&Sys=PTB&M=ML6720
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = localhost:12080
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: DownloadGuardBHO - {20C1A7F0-528E-444F-BAC5-5804A61CCA7F} - C:\Program Files\Lavasoft\Download Guard for Internet Explorer\DownloadGuardBHO.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: HopSurf toolbar - {E9FAB13D-4600-49E1-90D1-EE961C859D39} - C:\Program Files\Comodo\HopSurfToolbar\HopSurfToolbar_IE.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [PAC207_Monitor] C:\Windows\PixArt\PAC207\Monitor.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [EPSON Stylus CX7400 Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATICDA.EXE /FU "C:\Users\Ian\AppData\Local\Temp\E_S24DE.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [Google Update] "C:\Users\Ian\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: Save YouTube Video - res://C:\Program Files\Common Files\DVDVideoSoft\Dll\IEContextMenuY.dll/scriptY2MP4.htm
O8 - Extra context menu item: Save YouTube Video as MP3 - res://C:\Program Files\Common Files\DVDVideoSoft\Dll\IEContextMenuY.dll/scriptY2MP3.htm
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: HopSurf - {ED98F8D1-09AC-4107-B2FF-91DBE011B0C5} - C:\Program Files\Comodo\HopSurfToolbar\HopSurfToolbar_IE.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll
O13 - Gopher Prefix: 
O15 - Trusted Zone: http://www.bitdefender.com
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - AppInit_DLLs:       C:\Windows\system32\guard32.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O22 - SharedTaskScheduler: Deskscapes - {EC654325-1273-C2A9-2B7C-45D29BCE68FB} - C:\Program Files\Stardock\Object Desktop\DeskScapes\deskscapes.dll
O22 - SharedTaskScheduler: Stardock Vista ControlPanel Extension - {EC654325-1273-C2A9-2B7C-45D29BCE68FD} - C:\Program Files\Stardock\Object Desktop\DeskScapes\DesktopControlPanel.dll
O22 - SharedTaskScheduler: StardockDreamController - {EC654325-1273-C2A9-2B7C-45D29BCE68FF} - C:\Program Files\Stardock\Object Desktop\DeskScapes\DreamControl.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: COMODO EasyVPN Service (EasyVpnAdpt) - Unknown owner - C:\Program Files\COMODO\EasyVPN\Vpnservice.exe
O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\ProgramData\EPSON\EPW!3 SSRP\E_S40RP7.EXE
O23 - Service: Google Update Service (gupdate1ca192a3b7c3607) (gupdate1ca192a3b7c3607) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Stardock WindowBlinds (WindowBlinds) - Unknown owner - C:\Program Files\Stardock\Object Desktop\MyColors\VistaSrv.exe (file missing)

--
End of file - 11395 bytes
2

I ran the log trough www.hijackthis.de and it found one blatant problem:
O4 - HKLM..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
Neutral Must be fixed! Spyware component related to DownloadWare and found in Program FilesKFH

It also found three entries with file missing. You can fix them as well.

I assume this is Google’s crash logger: C:\Users\Ian\AppData\Local\Google\Update\1.2.183.7\GoogleCrashHandler.exe . If so, then this entry is no issue.

3

The Program FilesKFH folder does not exist on my computer.

That entry is detected by Spybot’s Startup Entries tool also with the same message. Although that specific process has existed on my system since I got it new. The Digital Signature on the file is from Soft Thinks. Product name soft thinks launcher. Date Modified: 7/3/2007 7:40 pm. That date is also when it was created.

This file is located in a folder with the Gateway Recovery Manager. So I believe it is from Gateway.

I have Google Chrome and Google Earth on this computer. It has come from them.

4

I think we need to look some place else for the problem. Start with the reset of the Windows Security Center: Reset Windows Security Center - Anti-Virus, Anti-Malware, and Privacy Software and let us know if that helped.

5

Did you try showing hidden files/ folders? And did you try running malware bytes? This may helpp getting ride of your spyware.

6

Will try that now.

I have hidden files/folders visible. I forgot to mention it, but i did follow the guide on here.

Also something else I have just found as of last night, anything I open in Normal Mode for Windows, will startup but will lock up. Everything will lock up. I have to force the computer to shutdown. If I boot in Safe Mode, I can do what I want (as long as it works in Safe Mode).

7

malwarebytes will install and update in safe mode with networking you may want to run msconfig and click start up tab and disable everything from starting except comodo and then try running in normal mode.

8

I installed Malwarebytes when this started happening. It didn’t find anything. Super Antispware didn’t either.

9

I attached a log with the startup files generated by Spybot S&D. Some of these startup files are required by my computer I believe, cause some say Intel.

[attachment deleted by admin]

10

When you are in Safe Mode you can start up the Comodo client program. Go to Defense + → Advanced → Computer Security Policy and see if there are important programs or Windows system files blocked. If so unblock them and start your system again in normal mode.

To see if CIS plays a role try disabling D+ and start your system in normal mode again. Does that help? To disable D+ go to Defense + → Advanced → Defense + settings → tick “Deactivate the Defense + permanently (requires a system restart)”.

Keep us posted.

11

I looked and just removed all entries for files in “C:\Windows” that weren’t in the Windows System Applications Group preset, Windows Updater Application preset, or COMODO Internet Security preset.

Disabled it. But Security Center just popped up as i was writing this and told me that it was not running again.

12

Ok that didn’t help.
actually so far nothing helped,

13

Disabling D+ didn’t help so it is not related to CIS… I am kinda stuck for answers right now…

14

If you are using windows vista you can insert the bootable disk and when it says do you want to start from cd or dvd hit enter and then click repair my computer click system restore and choose a restore point. I know you said system restore failed in normal mode but on my vista pc it always worked.

15

Disabling D+ allowed me to stay running in Normal Mode, just the Security Center popup shows up after a while. Which is sorta strange, it hasn’t shown up for half an hour now.

I may wipe out the policy for D+ and Firewall and rebuild it from scratch. See if I can turn D+ back on without getting froze.

Oh I can run system restore from safe mode, but it doesn’t go back far enough now, and I had tried that before contacting y’all, it didn’t help.