2-Comodo Internet Security Premium Beta 7.0.308911.4080
3-Windows 8.1 Pro x86 (up to date)
4-Custom settings near the ones suggested by Chiron via his tutorial
5-Clean install
7-(Re)Boot the computer and access to the Desktop
8-The GUI and the tray icon don’t show themselves, even though services and exes are loaded properly. To launch them, I need to use a shortcut like the one put by the installer in the Start Menu.
9-The missing GUI and tray icon shouldn’t need the user to click on a shortcut to load them on the boot of the system.
Extra info:
1-This isn’t the first time I’ve to deal with this minor trouble when using a Comodo product. It also happened with Comodo V6.
2-CIS GUI isn’t present in the startup (msconfig or CCleaner), but cistray.exe can be seen in Scheduled Tasks.
Greetings, Comodo team, and thanks for your good work! So far, except this little problem, I’m quite enjoying Comodo 7 Beta, keep up the good work!
Detailed Steps for replication:
Rebboot the computer
After the logon screen appears enter the password
Then the desktop appears, but not the GUI and tray icon
To make them appear open the Start menu and use the shortcut provided by Comodo
The GUI and tray icon appear, and stay for the remainder of the session
Screenshots of scheduled tasks are also attached to this post.
Do you have any other security software or maintenance software currently installed on your computer?
Also, when you say that this was a clean install, do you mean that you ran the removal tools referenced in this post after removing the old version and before installing the new version? If not, please do so and let me know if the problem continues.
I don’t have any other security software installed on my computer.
I don’t think it’s related to some maintenance software since I didn’t use them between the time I install CIS and when I reboot the computer for the first time after installing it.
I didn’t have Comodo 6 before this one, and the last time I tried it was before I clean reinstall the OS on my computer, so take it as a good clean install.
In that case please attach a process list to your first post. That way the devs can investigate whether there is a particular process on your computer which may be causing this.
Sorry about that, but I won’t do such a thing. From time to time I switch between some software (web browsers for instance, so that everyone which seems to be worth trying got its chance) so showing what’s running right now wouldn’t be really useful for the dev’ team. Besides, it’s almost privacy-related and I do not intend to share it that easily (that’s notably why I turn off the cloud lookup feature, anonymous sharing of data, amongst other things on CIS).
By the way, will you update your tutorial once CIS 7 reaches the release stage?
And do you know if V5 users will be asked to migrate to this one (it wasn’t the case with V6)?
I understand. However, without that I don’t see how there would be enough information for the devs to replicate this. Therefore, perhaps a compromise is possible. Could you create the process list and upload it to a file sharing site? Then PM me the download link and I will add it to the tracker, which is not visible to the public. Would that be okay?
Would you be willing to give the devs this information directly if they contact you? If not then I don’t see a way that this can be replicated and fixed. :embarassed:
In that case I will forward this. If they ask for information believe me when I tell you that it is essential. They are always trying to be as efficient as possible. Thank you very much for your report in standard format. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.
Developers may or may not communicate with you in the forum or by PM/IM, depending on time availability and need.
The devs have not been able to reproduce this issue. They have therefore requested that I ask you to create a video showing the issue, and how it is resolved. Would that be possible?
Please see the software discussed here and see if any of them will fit your needs.
Also, when you say that you need to use a shortcut to start the GUI do you mean that you went to the program folder and made a shortcut to the CisTray icon?
