A. THE BUG/ISSUE (Varies from issue to issue)
Yes, won’t uninstall/reinstall no matter what I do:
?
If you can, exact steps to reproduce. If not, exactly what you did & what happened:
1: noticed that the cmddata.dlmdb was getting inordinately large so decided to get rid of it.
2: found advice at https://forum.comodo.com/forum/general-discussions/2961-cmddata-very-huge to not delete the file, but rather save the configuration and then uninstall comodo and reinstall and then import the configuration
3: Tried uninstalling using windows uninstall function. Did not do anything.
4: downloaded and ran ciscleanuptool_x64.exe. Many of the messages appeared in red indicating that files could not be deleted/accessed. It took a long time and finally ended with a “RESTART” button on the bottom right.
5: I hit the “restart” button and the computer restarted and presented me the ciscleanuptool dialogue again.
6: Ran the tool assuming it needed to do a final cleanup after reboot. It ran again and spewed out a bunch of red “cannot delete/access” messages again before ending with another “RESTART” button.
7: Hit “restart” again and the same thing happened all over again.
8: Hit “restart” again and this time stopped the ciscleanuptool before it could run again.
9: Downloaded latest version of cispro_installer.exe and tried installing. It started, extracted files, and disappeared. I waited about a minute thinking it might just be getting itself together in the background, but nothing was happening and I couldn’t see any indication of it in task manager.
10: Noticed that there were three comodo tasks still executing in task manager after reboot, so tried killing them. I could stop two of them, but the 3rd wouldn’t quit.
11: Tried rebooting and trying again a couple times to no avail.
12: Tried running the uninstaller a couple more times. No effect.
13: Went back to the restore point that the uninstaller created.
14: Once that was done, I tried installing latest version of comodo again and just left it. After about 10 minutes, the install dialogue came up and I tried to proceed through it. But it quickly came up with a message saying that it needed to be uninstalled first.
15: gave up at this point.
One or two sentences explaining what actually happened:
see above
One or two sentences explaining what you expected to happen:
Expected it to uninstall and install.
If a software compatibility problem have you tried the advice to make programs work with CIS?:
No
Any software except CIS/OS involved? If so - name, & exact version:
No
Any other information, eg your guess at the cause, how you tried to fix it etc:
No idea.
B. YOUR SETUP
Exact CIS version & configuration:
Not sure. Assuming it’s the latest as I think it has been auto-updating. Can’t tell now because I can’t get into it.
Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
Firewall and antivirus.
Have you made any other changes to the default config? (egs here.):
Not that I can recall.
Have you updated (without uninstall) from CIS 5, 6 or 7?:
Assume it has been updating to latest automatically
if so, have you tried a a a clean reinstall - if not please do?:
?
Have you imported a config from a previous version of CIS:
no
if so, have you tried a standard config - if not please do:
?
OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
see link below with sysinfo file.
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
a=Non except whatever comes with windows 10 by default b=none
C. ATTACH REQUIRED FILES (delete this section (section C) after attaching required files)
Link to google drive with all logs, files, etc.:
https://drive.google.com/drive/folders/1-R0NfZorTTuF5D9-e8p-td8cNvoTdwt-?usp=sharing