comodo virtual desktop not loading

1

I have windows 10 Home 22H2 OS build 19045.4894, CIS Version 12.2.2.8012 database ver 37148. when I click on Virtual Desktop in the CIS UI , a black box popups saying “Virtual Desktop loading” but nothing happens. I tried to delete virtkiosk.exe but even if I try to change the permission to administrator instead of system I still cannot delete it.

I do not wish to uninstall comodo 8012, as I understand from the series of summaries I get from Comodo, users who have installed comodo 2025 have stated of errors of certificate being revoked, and other files not being installed or found. I am hoping that this issue will be resolved in the new year, so that I can install the new version. But I will still keep the 8012 until this is fixed. Is there a work around for virtual desktop issue. please give details.

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2

Hi Grag11 !

Did he install the necessary add-ons the first time you used the Virtual Desktop?

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3

Hi grail11,

Thank you for reporting.
Virtual desktop supposed to run without any issue, are you using any other security sofware other than CIS ?
May i know your CIS theme ? (Goto CIS setting → General → Theme)

Thanks
C.O.M.O.D.O RT

4

For me, it was quite the opposite…

Comodo CIS Pro no longer worked because of the Certificate problem, but I could launch virtkiosk.exe by hand from the C:\Program Files\COMODO\COMODO Internet Security folder and the Virtual Desktop would launch…

So it looks like virtkiosk.exe didn’t have a Certificate problem itself.

5

Hi Overclocker-001,

Thank you for the information.
We will test and update you.

Thanks
C.O.M.O.D.O RT

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6

the theme is Arcadia Theme. The other security is Comodo Dome Shield and Malwarebytes. Funny thing Secure Shopping use to not work for a while, now it is working but not the virutal desktop. No Add-ons were installed on the first install for the Virtual Desktop. What would the add-ons be and where could I find them; how to download and install them if virtual desktop not loading at all. Also how does one log out when done posting a question from this site? thanks for your response.

7

Hi grail11,

Thank you for reporting.
We do not recommend customers to use several security softwares simultaneously as it causes compatibility issues.
Kindly disable/uninstall other security softwares and check.

Thanks
C.O.M.O.D.O. RT

8

Comodo CIS Pro has always worked with other security software on my PC for years and years.

That’s only why I chose it and why people I know chose it too.

There are a number of reasons, including the fact that it lacks a few functions or that some of them are obsolete.

What’s more, from the outset, Malwarebytes was designed as a complement to antivirus software, and is therefore intended for that purpose.

For all intents and purposes, I should point out that I whitelist the Comodo folders in Malwarebytes and the Malwarebytes folders in Comodo.

9

how, I do not have the paid version of Malwarebytes. If you could provide how in comodo and malwarebyes, I would appreciate very much

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10

It’s not complicated: just whitelist all Comodo folders in Malwarebytes.

All of them, not just the files in the Program folder …

And do the same with Comodo. (inversely)

It’s worked perfectly for years.

Until Comodo CIS version 2025.

But then, this one doesn’t need anyone to crash completely… :slight_smile: It already doesn’t work by itself!

11

Just look at the number of messages recommending reverting to the old version…

12

can you tell me what are the add-ons to install for Virtual Desktop. Where can they be download, I have uninstalled Malwarebytes and Virtual Desktop still does not load. I just see the screen saying Virtual Desktop is loading and the circle keeps turning.

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