Comodo Uninstaller Error: ITSM Administrator password for Removal tool is not set, skip password verification, exiting…

[5Lqep]

9:34:40 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\RegTools.cpp:46	>> Can’t open key (SOFTWARE\COMODO\CIS\Esm), error 2
9:34:40 C:\Jenkins\workspace\CisCleanupTool2_vs19\CisCleanupTool2\CisCleanupTool2\CleanupOnline\CisCleanupTool2.cpp:76	>> ITSM Administrator password for Removal tool is not set, skip password verification, exiting…

[C.O.M.O.D.O_RT]

Hi 5Lqep,

We are checking on this.

Thanks
C.O.M.O.D.O RT

[SupportIT]

I have just been thwarted by this.

Uninstaller version 3.2.0.84.

I tried

• safe mode
• administraror
• administrator + run as administrator.

Fortunately as administrator the uninstall from Windows worked and seemed to remove everything except the registry entry.

The installed version was 12.2.2.8012. The full installation was whatever the latest was around 3 years ago then as available updates applied.

The reson for needing total removal was the cmddata file data file being almost 70GB as in this thread

Large cmddata file

Hi RIchardHi, Thank you for reporting. This workaround should solve your problem. 1 -) Try to rename cmddata to something else. If you are not able to do this, then run windows in safe mode and then rename/delete cmddata. 2 -) Clean uninstall CIS and then install CIS from the below link and check. Thanks C.O.M.O.D.O RT

The operating system is Windows 10 Pro constantly updated by Microsoft by Microsoft updates.