Comodo that causes a BSOD - Unexpected Kernel Mode Trap

Hello,

I recently did a clean wipe of my HDD using diskpart…clean all and did a clean install of Win10 Pro x64, which starts at Version1709, build 16299.125. The reason for this is because a new Windows update would not install, and I couldn’t figure out the conflict. Now I realize that unfortunately it is Comodo that causes a BSOD - Unexpected Kernel Mode Trap.

I reinstalled the OS, then tried installing all Windows updates first (build 16299.248), and that worked fine, and then Avira installed without problems as well, but when I installed the latest free version of Comodo today, I still get the BSOD mentioned above. There’s something about it that does not allow Win10 to boot after the required Comodo restart.

Win10 does load in Safe Mode, and I’d read about uninstalling Comodo Security Essentials, so I tried that, using both the CSE uninstaller in Control Panel - Programs and Features, as well as using Revo Uninstaller Forced Uninstall. Unfortunately, even with only the Comodo Firewall, I still got the BSOD. Then I tried uninstalling everything Comodo related using once again Comodo’s uninstaller and Revo, and once again BSOD, unless I’m in Safe Mode. The ONLY thing that works is a system restore.

I don’t understand the conflict - every other computer and laptop in the home has the same Win 10 Pro (latest version and build), Avira free AV, Comodo free firewall, and there are no problems. I cleaned the inside of my computer, did a MemTest 86 which went through 9 passes with no errors, checked the HDD using chkdsk /r in elevated command prompt - no issues, and the power supply is ok, too.

I’m completely stumped as to why Comodo is so troublesome on this one computer. So I have to live without it on this one machine, but would really rather not have to. I’m back to using Windows Defender Firewall, hoping it’ll suffice until there’s a solution to this Comodo conundrum. Thanks.

Hi Scop8,

Sorry for the trouble caused. Can you please share the dumps created by BSOD which will help us to find the cause of the issue. You can upload the dump available in any online storage like Google drive or Megadrive and share us the link to download.
You can check dumps from location C:\Windows. To know more, please have a look here.

Also, please provide msino32.nfo and Microsoft Event logs using this guide.

Thanks in advance.

Kind Regards,
PremJK

Hi PremJK,

Thanks for your help and the guides links. I’ve created a Mega account and got all the info you requested. I’ve never done this before, though, (posting computer info via Mega links), so I have some questions about how to proceed: I’ve uploaded the BSOD dumps, so should I just post the link on here or via PM (not sure of the security risks, if any, of posting a link on the forum)? Also, the other info - msino32.nfo I assume should be msinfo32.exe? So should it and the MS Event Logs also be via Mega or do I attach these directly here? Thanks very much.

scop8

Hi Scop8,

You can upload dump, msinfo32.nfo and Microsoft Event logs in Megadrive and share the download link through PM.

Thanks in advance.

Kind Regards,
PremJK

Hi PremJK,

Ok, done, thanks.

Should be fixed with 10.2.0.6526