Comodo Internet Security Premium - FP

Comodo Internet Security - CIS AV False Positive/Negative Detection Reporting
1

Freemake Video Converter and Freemake Video Downloader installers are detected as having a virus.

Product site: http://www.freemake.com/
Name of detection: CloudSanner.Trojan.Gen[at]2[at]1
CIS database no: 20309
Screenshot: from attempts to install Freemake Video Converter (Video Downloader returned the same)

I also received the following email from Freemake:

Hello,

Thank you for contacting Freemake Support! Our programs are daily checked for having viruses and vulnerabilities.

Recently we had issues with Malwarebytes, ESET NOD32 and Trend Micro. Freemake users complain of antivirus warnings. If you get a security alert from one of these antivirus software too, please read our guides:

http://support.freemake.com/entries/33093677-Trend-Micro-alert-upon-installation
http://support.freemake.com/entries/33076163-ESET-NOD32-alerts-upon-installation
http://support.freemake.com/entries/33069463-Malwarebytes-alerts-upon-installation

Thanks,

[attachment deleted by admin]

2

Hi genegold,

Thank you for reporting this.
We’ll check it and get back to you soon.

Regards
Navya

3

Hi genegold,

Please submit the detected sample to us so we can check them.

Regards,
Navya

4

I assume you mean the program install .exe files, since the detected samples were in the .tmp files created in the process of installation. Those were blocked and disappeared. I didn’t find them in the quarantine. If you want something else, please clarify.

Update: I’ve just tried to submit the two .exe files via the Submit files for analysis page and was getting a Java script server error, so I submitted the zipped/passworded versions via email.