A. THE BUG/ISSUE (Varies from issue to issue)
Can you reproduce the problem & if so how reliably?:
Yes.Everytime.Previous beta version also was affected. Probably this issue was present in v8 too.
If you can, exact steps to reproduce. If not, exactly what you did & what happened:
1:CIS v10 latest Clean install after removing previous version remnants with multiple uninstallers.
2:Before adding to TVL i always run that specific file in sandbox/virtual kiosk.
3:So i check unknown files list and lookup file by context menu periodically after submitting for tvl.
4:After vendor added to TVL, file still blocked and local TVL not list vendor
5:CIS v7 did’t have this issue.
One or two sentences explaining what actually happened:
Vendor not added to local tvl in CIS after comodo added it to cloud tvl(As said by comodo staff).
One or two sentences explaining what you expected to happen:
Vendor to be added in local tvl and to allow application to run.
If a software compatibility problem have you tried the advice to make programs work with CIS?:
Any software except CIS/OS involved? If so - name, & exact version:
Any other information, eg your guess at the cause, how you tried to fix it etc:
Before adding to TVL i always run that specific file in sandbox/virtual kiosk and after they are added to cloud tvl,
local tvl in CIS not updated.
I checked some vendor names added to tvl on and before dec 27 2015 which i did’t ran in sandbox. They are present in my local TVL.
EDIT : (Could it be because CIS released new version after that date ie December 28, 2016, which i clean installed?)
B. YOUR SETUP
Exact CIS version & configuration:
CIS v10.0.0.6092(latest and updated) & proactive
Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
HIPS: Safe mode
Autosandbox/BBlocker :Enabled(Viruscope-monitor all applications)
AV : On Access
Have you made any other changes to the default config? (egs here.):
Many changes (config file added in zip file)
Have you updated (without uninstall) from CIS 5, 6 or 7?:
if so, have you tried a a a clean reinstall - if not please do?:
Have you imported a config from a previous version of CIS:
if so, have you tried a standard config - if not please do:
Ran this file in virtualbox with default proactive security settings for newly installed and updated CIS. File is blocked there as well.
OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
Windows 10 v1511, 32 bit, UAC default setting, Administrator account, real system
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
a=None b=Used Zemana anti keylogger before. Not installed anymore.