system: win 7 ultimate 32 bit (says this isn’t genuin version of windows)
other security: avast free av
on demand scanners: mbam, sas, dr. web
this is not my computer
the report is attached
COMODO HAS DETECTED PROBLEMS WITH INSTALLATION OF COMODO FIREWALL W/ SANDBOX AND DEF+
Comodo has detected problems with the installation but doesn’t say what the problems are, only that comodo diagnostic utility can’t fix the problems
The bug/issue
- What you did: installed comodo firewall w/ def+ and sandbox. ran a diagnostic check to make sure it installed correctly.
- What actually happened or you actually saw: it didn’t install correctly. comodo offered to create a diagnostic report so i told it to do so and have attached it in this post
- What you expected to happen or see: No problems with the install after running a diagnostic check
- How you tried to fix it & what happened: uninstalled comodo with revo and then did a fresh install, did not work. still had problems with the install according to the diagnostic check. that’s when i let comodo create a diagnostic report
- If it’s an application compatibility problem have you tried the application fixes here?: no
- Details & exact version of any application (except CIS) involved with download link: no
- Whether you can make the problem happen again, and if so precise steps to make it happen: Yes. a) uninstall comodo b) reinstall comodo c) run diagnostic check
- Any other information (eg your guess regarding the cause, with reasons): windows 7 32 bit isn’t genuine
Files appended
- Screenshots illustrating the bug: no
- Screenshots of related CIS event logs or the Defense+ Active Processes List: no
- A CIS config. report or file: no
- Crash or freeze dump file: no
- Screenshot of More~About page: no
Your set-up
- CIS version, AV database version & configuration used: 5.4.189822.1355, n/a, Proactive config
- a) Have you updated (without uninstall) from CIS 3 or 4: no installed version 5.3 and updated to 5.4 and the problem is still there
b) if so, have you tried reinstalling (if not please do)?: Yes - a) Have you imported a config from a previous version of CIS: no
b) if so, have U tried a preset config (if not please do)?: n/a - Have you made any other major changes to the default config (eg ticked ‘block all unknown requests’, other egs here.): added host file to protected files, enabled cloud analysis, protected ARP cache, block gratuitious ARP frames, do protocol analysis
- Defense+, Sandbox, Firewall & AV security level: D+=Safe, Sandbox=Enabled, Firewall=Safe, AV=n/a
- OS version, service pack, number of bits, UAC setting, & account type: Windows 7, SP1 or non. don’t remember and don’t have access to the pc for a while, 32 bit, default, Admin account.
- Other security and utility software installed: superantispyware, avast av free, malwarebytes, dr. web
- Virtual machine used: none
[attachment deleted by admin]