Comodo Firewall freezing

Comodo Internet Security - CIS Defense+ / Sandbox Help - CIS
#1

I have used Comodo Firewall for some time with no problems. I persuaded a friend to install it in a new Dell, Win 7, 64 bit laptop. However, every now and again Comodo pops up the following:-

“SynTPHelper.exe is trying to modify user interface…”

With that the machine freezes. There is no cursor, it is not possible to move the focus with the Tab key, Allow & Block buttons are not accessible. She has to re-boot to get control. Later I discovered that ALT+CTRL+DEL clears everything right back to the shut down screen. Clicking on Cancel get things back to normal.

2 questions. Has anyone any suggestions? And how do I un-install Comodo if she isn’t happy. I know my way around XP, but am not familiar with the Win 7 interface.

David

#2

That would be the synaptics touchpad drivers that have been plaguing laptop users.

You should add this file to her safe files and Comodo should leave it alone.

#3

Thank you HeffeD, now I’ve got to find out how to find the path to that pesky file in Win 7. I wish she’d got an XP machine!!!

David