Comodo ESM Agent Crashes


I trying to deploy CES on 2 windows 7 64 bit pcs and i am getting the following crash error for the agent everytime i reboot the pc

Faulting application name: AgnService.exe, version: 3.0.61203.19, time stamp: 0x529e257e
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x0000000000052f86
Faulting process id: 0x958
Faulting application start time: 0x01ceffd0666d8191
Faulting application path: C:\Program Files\COMODO\CesmAgent\AgnService.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a5439873-6bc3-11e3-94e4-c860006dfb60

In Services the Comodo ESM Agents seems to have started but in the event log the following is shown

The description for Event ID 0 from source CesmAgentService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Service stopped

Already tried installing manually seems to be the same issue. Let me know if there is any more information you need for troubleshooting


Is this problem resolved?


Hi MichelB,

I haven’t retested this. What I did as a work around was to change from automatic to a automatic delayed start of the agent service… that seems to fix it.

I could try to change it to auto again and see if this happens.

So for now its resolved.