COMODO Cloud Scanner 2.0 Major Update BUG Reports !!!

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1

Please post all bug reports & BSOD’s here.

Be sure to include:

  • Your Operating System (and whether it’s 32bit/64bit);
  • Security Software Installed;
  • How you produced the problem;
  • How you tried to resolve the problem;
  • Screen-shots with the error (if any);
  • Post Memory Dumps on crash if you encounter any;
  • Any other Additional Information;
2

Hi

Not really a bug but more of a small visual bug (see screenshot). Version no. and URL slightly off centre in “About” dialog box.

:slight_smile:

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3

CCS crashed while trying to upload files for analysis (for the n-time…).
How to troubleshoot this? Any log file?

4

Any steps to reproduce or it just crashes without you doing any other thing with CCS?

5

Run a malware&suspicious scanning.
Lots of files are always detected (even submitted more than once).
Some files were uploaded and, suddenly, the interface crashed.
I was browsing with Firefox and other applications running are Word, Outlook.
I’ll try it again.
Security is on my signature.

6

Hi Tech,
I will transmit to QA your issue and check it out as soon as posible. It is on your real or virtual machine?
Does anyone has the same problem? Because we tested it on a lot of computer types.
What system from there remains up? Or was on all systems?
Win7 Pro x32 4Gb RAM AIS
Virtualbox XP SP3 CIS & Defense+
Truecrypt (encryption)
Comodo Time Machine (advanced system restore)
Mozy (free remote backup)

7

Real (Win 7 32 bits).
It worked last time. Sorry. Maybe some temporary glitch crashed the GUI.

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8

CCS reports some files as ‘Unknown’ that I’d already submitted in a previous scan. Is this a bug?

Version: v2.0.162151.21
OS: Windows 7 x64

9

Some unknown file submissions fail with no indication of failure in the user interface. In at least one case, I know that the entire file wasn’t transmitted because it’s a large file and couldn’t have been submitted in the timeframe involved.

Is there a maximum file size that can be submitted?

Version: v2.0.162151.21
OS: Windows 7 x64

10

There is no extra verification.
I will check out the windows functions but they must not fail.
Can you tell me what`s the file size and if you have installed a kind of firewall or other security?

11

If I recall, the file was the installer for Evernote v3.1.0.1107. It’s approximately 21 MB in size. I tried multiple times; it failed (silently) every time. I was using Windows built-in firewall, and also Prevx. Other files transferred successfully using the same configuration.

12

Allright then. I figured out the problem. It`s an Windows function problem. We will take another aproach for this kind of upload. Thanks for the post!

13

BUG: Last Scan

Hi

When CCS is run under a limited account (XP Pro SP3), the last scan date does not change. Only when CCS is run with an Administrator type account does the date change.

:slight_smile:

  • Your Operating System (and whether it’s 32bit/64bit); XP Pro SP3
  • Security Software Installed; CIS5, CB3 (beta), CSS3 (beta) and CDE2 (beta)
  • How you produced the problem; Ran scan, closed CCS and then loaded CCS
  • How you tried to resolve the problem; n/a
  • Screen-shots with the error (if any); See screenshot
  • Post Memory Dumps on crash if you encounter any; n/a
  • Any other Additional Information; CCS run under limited

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