Your Operating System (and whether it’s 32bit/64bit); windows 7 ultimate 32bit
Other Backup & Security Software Installed; comodo internet security 6, avast v7 as 2nd line of defense and malwarebytes, skydrive
How you produced the problem;
In the past I used to have same problem in ccloud software, it doesn’t show real storage space. In the version 2.1.8 I don’t have such issue. But in this beta version I am having same problem, it doesn’t show my exact storage space.
Your Operating System (and whether it’s 32bit/64bit);
Windows 7 Ultimate x32
Other Backup & Security Software Installed;
CBU, CIS v6 Beta
How you produced the problem;
I tried to delete a large folder from my mounted ccloud drive. Windows said it was deleting the files but it never finished. I tried to cancel the operation but it never finished. I eventually had to restart my computer.
How you tried to resolve the problem;
I restarted my computer which cancelled the operation and had to login to ccloud.com to delete the large folder (~250mb)
Screen-shots with the error (if any);
N/A
if the issue is a BSOD, please post all the dump files in \Windows\Minidump folder (you can compress them)
N/A
if the issue is a crash, program stops responding or freezes please see this topic
N/A
if the issue is an error (not program crash or freeze) please run the dbgInfo.bat in installation folder and post the resulting cbu file.
No Error
Any other Additional Information (for example, any non-default settings used);
None that i can think of
Your Operating System (and whether it’s 32bit/64bit);
Windows 7 Ultimate x32
Other Backup & Security Software Installed;
CBU, CIS v6 Beta
How you produced the problem;
When my computer booted CCloud told me it couldnt log in and gave error 100. Then i clicked ok and try to login after i dismissed the error and CCloud stopped responding.
How you tried to resolve the problem;
Restarted my computer and login successfully.
Screen-shots with the error (if any);
N/A
if the issue is a BSOD, please post all the dump files in \Windows\Minidump folder (you can compress them)
N/A
if the issue is a crash, program stops responding or freezes please see this topic
I created a full dump of the cossclient.exe when it was unresponsive. Ill PM the download for the dump to Emanuel
if the issue is an error (not program crash or freeze) please run the dbgInfo.bat in installation folder and post the resulting cbu file.
Attached
Any other Additional Information (for example, any non-default settings used);
I dont know if these two problems were the same problem or separate ones so i just created one bug report since they happened one after the other.
Your Operating System (and whether it’s 32bit/64bit);
Windows 7 Ultimate x32
Other Backup & Security Software Installed;
CBU, CIS v6 Beta
How you produced the problem;
When my computer booted CCloud told me it couldnt log in and gave internal error 5.
How you tried to resolve the problem;
Clicked login and it worked correctly
Screen-shots with the error (if any);
Attached
if the issue is a BSOD, please post all the dump files in \Windows\Minidump folder (you can compress them)
N/A
if the issue is a crash, program stops responding or freezes please see this topic
I created a full dump of the cossclient.exe when it was unresponsive. Ill PM the download for the dump to Emanuel
if the issue is an error (not program crash or freeze) please run the dbgInfo.bat in installation folder and post the resulting cbu file.
Attached
Any other Additional Information (for example, any non-default settings used);
Same type of error as my previous bug report with a different error code. I booted my computer, CIS wasnt initialized yet and ccloud said it couldnt connect and gave an error.
Unable to load image \SystemRoot\system32\drivers\DKTLFSMF.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for DKTLFSMF.sys
*** ERROR: Module load completed but symbols could not be loaded for DKTLFSMF.sys
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xBE
PROCESS_NAME: System
CURRENT_IRQL: 2
TRAP_FRAME: fffff88003d08840 – (.trap 0xfffff88003d08840)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff88001550fd0 rbx=0000000000000000 rcx=0000000000f04c8b
rdx=fffff88001550fd0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001550c89 rsp=fffff88003d089d0 rbp=0000000000000080
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffffa800717ebc0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na po cy
DKTLFSMF+0x14c89:
fffff880`01550c89 ?? ???
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80004844447 to fffff8000489dfc0
To translate it, DKTLFSMF.sys seems to be the driver that caused the bsod.
A google search says that it’s a “Telemetry File System Mini Filter Driver” produced by “Condusiv Technologies” What is dktlfsmf.sys ? | System Explorer
The diagnostics report shows that you have 2.1.8.0 version (not 2.2 BETA). Anyway, we found the cause of this issue and fixed it. So the next release will not have this bug.
Seems that something happened with debug logs. They don’t contain COSClient.exe.log and COSClient.exe.logold.log files. Could it be that it’s an older debug logs file?
