Comodo CIS 10.0.1.6258

Comodo Internet Security - CIS Install / Setup / Configuration Help - CIS
1

After installation I have a log file that is 7z compressed that indicates the Free CIS license is not successfully activated on Windows XP SP3.
Information from Log file(s):
[3940] Log started: 17/07/26 07:47:08
[3940] Command line: “C:\Program Files\COMODO\COMODO Internet Security\cmdinstall.exe” -log -type “local” -camevent “install-end”
Command: ; args(0):
Command: ; args(1): ,
Command: ; args(1): ,
[3940] App version: 10.0.1.6258
[3940] CIS ID: {8E048D96-59B5-4BD8-A5D0-8FFCFC161A5A}
[3940] User: parmstrong
[3940] User is admin: 1
[3940] User is system: 0
[3940] Parent process: 3896 = C:\Program Files\COMODO\COMODO Internet Security\cmdinstall.exe
[3940] Memory: Total 3071 mb, Free 2399 mb
[3940] Disks: C (84505 mb) D (43233 mb) E (30939 mb) F (24376 mb) G (106822 mb) H (85589 mb) I (81569 mb) J (35595 mb) K (63118 mb) L (72484 mb) M (19550 mb) N (65449 mb)
[3940] Session 0 (Console), user (), state 0 (active: yes)
[3940] 7:47:8 base\AppCheck.cpp:112 >> IsWow64Process said process is running NOT under WOW64
[3940] 7:47:8 base\AppCheck.cpp:125 >> Also test GetNativeSystemInfo: its said Processor Architecture is PROCESSOR_ARCHITECTURE_INTEL
[3940] 7:47:8 base\AppCheck.cpp:140 >> User is Admin: YES
[3940] 7:47:8 base\AppCheck.cpp:141 >> Windows Version test: x86
[3940] 7:47:8 base\AppCheck.cpp:142 >> Windows Version test: SERVER - NO
[3940] 7:47:8 base\AppCheck.cpp:143 >> Windows Version test: XP - YES
[3940] 7:47:8 base\AppCheck.cpp:144 >> Windows Version test: XP or VISTA - YES
[3940] 7:47:8 base\AppCheck.cpp:145 >> Windows Version test: XP or higher - YES
[3940] 7:47:8 base\AppCheck.cpp:146 >> Windows Version test: XP SP2 or higher - YES
[3940] 7:47:8 base\AppCheck.cpp:147 >> Windows Version test: VISTA or higher - NO
[3940] 7:47:8 base\AppCheck.cpp:148 >> Windows Version test: 7 or higher - NO
[3940] 7:47:8 base\AppCheck.cpp:149 >> Windows Version test: 8 or higher - NO
[3940] 7:47:8 base\AppCheck.cpp:150 >> Windows Version test: 8.1 or higher - NO
[3940] 7:47:8 base\AppCheck.cpp:151 >> Windows Version test: 10 or higher - NO
[3940] 7:47:8 base\AppMode.cpp:282 >> Forcing silent UI in keycheck/camevent local mode
[3940] 7:47:8 base\AppCommand.cpp:435 >> UI level forced to silent
[3940] 7:47:8 base\AppLicense.cpp:61 >> Data blob loading result: 1
[3940] 7:47:8 tools\RegTools.cpp:464 >> Cannot read binary value from ‘SubscriptionID’: 2
[3940] 7:47:8 tools\RegTools.cpp:319 >> Cannot read dword value from ‘KnownCamUser’: 2
[3940] 7:47:8 tools\RegTools.cpp:464 >> Cannot read binary value from ‘ABC login’: 2
[3940] 7:47:8 base\AppLicense.cpp:122 >> License loaded
[3940] 7:47:8 tools\Tools.cpp:918 >> Short path (C:\DOCUME~1\PARMST~1\LOCALS~1\Temp) → long path (C:\Documents and Settings\parmstrong\Local Settings\Temp)
[3940] 7:47:8 tools\RegTools.cpp:319 >> Cannot read dword value from ‘CamEvInstallEnd’: 2
[3940] 7:47:8 cam\CamEvents.cpp:485 >> Start sending InstallationEnd event
[3940] 7:47:8 cam\CamEvents.cpp:493 >> No license information, check CAM server for licene key
[3940] 7:47:8 cam\CamEvents.cpp:15 >> Start registering free product
[3940] 7:47:8 tools\RegTools.cpp:319 >> Cannot read dword value from ‘Camod’: 2
[3940] 7:47:8 tools\RegTools.cpp:319 >> Cannot read dword value from ‘Cacert’: 2
[3940] 7:47:8 cam\Cam.cpp:98 >> CAM server selected: accounts.comodo.com
[3940] 7:47:8 cam\Cam.cpp:110 >> CAM server certificate policy: 0
[3940] 7:47:8 cam\Cam.cpp:783 >> Start get free license with email
[3940] 7:47:8 network\NetworkBase.cpp:384 >> Connecting using CIS proxy settings: proxy is disabled, direct connect
[3940] 7:47:8 cam\Cam.cpp:969 >> Go using POST verb to signup_service/get_free_license

[3940] 7:47:12 cam\Cam.cpp:1037 >> HttpSendRequest failed with code 12029/0
[3940] 7:47:12 cam\Cam.cpp:803 >> Get free license failed with code 5
[3940] 7:47:12 base\AppCam.cpp:118 >> Failed to send event, error (Cannot activate your license.
An Internet connection is required.). Network error: 0
[3940] 7:47:12 base\AppLicense.cpp:198 >> Saving license: Activation successful: 0, CIS installation: 0, Installation successful: 0
[3940] 7:47:12 base\AppLicense.cpp:202 >> Data blob loading result: 1
[3940] 7:47:12 tools\RegTools.cpp:603 >> Value ‘TDate’ not found: 2
[3940] 7:47:12 base\AppLicense.cpp:829 >> License saved
[3940] 7:47:12 InstallerApp.cpp:631 >> Installer’s exit code: 0
[3940] Log ended: 17/07/26 07:47:12

There is not network error and yet the message “An Internet connection is required”.
Not certain what this issue is the result of but have tried the install and reinstall route several times each with this same result.
Please advise at pete_a64@msn.com
Thanks much for your ongoing efforts to make computing safe. :slight_smile:

2
  1. Can you confirm if multiple log files were created in temp folder (eg after a system restart)?
  2. Can you confirm if there isn’t any visible activation issue in user interface (eg not activated message)?
  3. Are you using any RamDisk application?
3

windstorm:

  1. Can you confirm if multiple log files were created in temp folder (eg after a system restart)?
    Confirming that multiple seven zipped log files are in the temp folder all containing the same information.
  2. Can you confirm if there isn’t any visible activation issue in user interface (eg not activated message)?
    There is no visible activation issue in the tray application gui and no pop-ups asking me to activate.
  3. Are you using any RamDisk application?
    I am not using a RamDisk application.

However, the log files are telling me there is a problem and the accumulation of these log files is bothersome. In addition, the program has downloaded and installed one or more program updates with this same issue occurring.

4

Thanks for the info. I will report the issue.

// bug 2281

5

Looks fixed to me with version <10.0.1.6294>.