I have had time to run a quick look over of this beta release and noted a few things which might be helpful.
User Backup from the “Backup” section saves as “user name”_Documents_Backup and not User Profile (or similar) backup, where as Documents backup saves as “user_name” documents backup and the Media backup option saves as “user name”_Media_Backup.
Schedule backups are not running despite being listed in Windows schedule.
System backup taken from the home page button, is not shown as being done. I still have the messages “ Your Computer is: NOT backed up” and “We recommend you make a backup now”
On a positive note the System backup I took does mount.
Time and the good lady permitting I will have a play again tomorrow.
Your Operating System: Windows XP with SP3 (32 bit)
Other Backup & Security Software: Comodo Firewall 4.1, ESET NOD32 Antivirus 4.0
File system: NTFS
Does Diagnose says the application is installed correctly?: Yes
User Account Control On/Off?: Running as administrator
Problem 1: I successfully created a backup file on optical media (my DVD writer). All my optical drives were recognized and available for selection as the backup destination. I then went in CB to the Restore selection. In Step 1, the Backup Sources of “COMODO Online Storage”, “My Computer”, “Network Location” and “FTP Server” were listed. When I selected “My Computer”, only my harddrive was listed (C:, D:, etc). My optical drives were not listed so I couldn’t select them. This makes backing up to a DVD pointless.
Problem 2: When inputting info to create a New Backup, the Step 5 screen has a button labeled “Export to script”. When I clicked that button, then entered a name for the script and clicked OK, CB returned an error message “Error initializing backup.” Although I had specified the “COMODO Backup” folder, the same error also occurs with any other folder.
I’ve installed the Beta and tried to mount a Backup created in version 2.2.127000.12 that is 53.3GB in size.
After approx twenty mins the process stops and all that has been created is a zero size file of the same name as the Back-up and not as Drive H as selected ( when verify image is selected this comes back as O.K but will not mount as a Drive )
I have a lot of files I need to get back but so far been unable, is this deliberate in the beta and will the final release be able to mount back-ups from previous versions?
On the summery page under online backup. Clicking register now doesn’t seem to work. Says webpage cannot be displayed. Also is the web page suppose to open inside the program??? wouldn’t it be better to open in your default browser??
I managed to create a new profile and perform the backup. I then set a schedule to perform in 5 minutes - click on “Manage” and it will say “scheduled to perform backup in 5 minutes” but it doesn’t change, and doesn’t perform the backup.
I closed CDU.exe - but couldn’t open it again - I manually terminated the process then went back in and “Manage” said it had actually completed, however as a “Full Backup” when it was (and still is) sent to Incremental backups.
I look for the exported backup file and it’s now missing! Go to manually run the backup from the profile menu and get “Comodo Backup has encountered a problem and needs to close”.
Please provide us with more information. This way we can figure out what the problem is.
Please tell us what type of backup are you trying to mount (“Files and Directories”, “Disk, Partitions and MBR”) and if you are trying to perform the mount operation from Restore or Manage modules.
Also, if you can, please create a dump file by using Task Manager - in Processes, right click on CBU.EXE and select “Create Dump File” and send it to us.