COMODO BackUp 2.0.98047.4 RC1 BUG REPORTS

clemo · June 12, 2009, 1:07pm

I have now had time to dig the Windows “problemn Reports and Solution” file relating to my Windows /cBU problem.

Hope this of help.

Product
COMODO BackUp

Problem
Stopped working

Date
30/05/2009 19:43

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: CBU.exe
Application Version: 1.0.0.1
Application Timestamp: 4a1e90b6
Fault Module Name: CBU.exe
Fault Module Version: 1.0.0.1
Fault Module Timestamp: 4a1e90b6
Exception Code: c0000005
Exception Offset: 000cffe5
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: c16e
Additional Information 2: ee60304dea7cdcf3b67bb47be771ccbd
Additional Information 3: 6355
Additional Information 4: d826dc8bf9b6fd326eaae390648a8acc

JJasper · June 12, 2009, 4:28pm

Hi clemo

Try updating to version 1.0.4.337 to see if this helps your problem. If not then post again and we will see what we can do to help you.

John

clemo · June 12, 2009, 6:41pm

hi JJasper

I have given 1.0.4.337 a try and all works well.

But the problems i have been experiening are with your 2.098047.4 RC1 release and backing up my email accounts (thunderbird). All other backups i have tried with the RC1 release work fine.

Thanks for your thoughts.

clemo

JJasper · June 12, 2009, 11:56pm

Clemo

There will be a new update for RC1 coming soon so watch for that. It will fix a lot of problems that have been showing up.

John

tudorp · June 13, 2009, 1:50pm

Hello.

If it’s possible could you send me(tudorp@comodo.com) your thunderbird “profiles.ini” file ?It should be located in \Users\Your User\AppData\Roaming\Thunderbird.

Thank You.

clemo · June 13, 2009, 4:42pm

Profiles.ini file has been sent.

clemo

tudorp · June 13, 2009, 5:34pm

Hello.

Thank you for the file. If I remember correctly on the previous version backing up Thunderbird worked fine after you removed the unused profile that resulted in the “no content” error. Is that true?

Thank You.

clemo · June 13, 2009, 6:26pm

Thank you for the file. If I remember correctly on the previous version backing up Thunderbird worked fine after you removed the unused profile that resulted in the “no content” error. Is that true?

yes.

c.