COMODO BackUp 2.0.97061.3 BETA BUG REPORTS

ciubotaruoa · May 28, 2009, 2:18pm

Please post all bug reports & BSOD’s here.

Be sure to include:

Your Operating System (and whether it’s 32bit/64bit);
Other Backup & Security Software Installed;
How you produced the problem;
How you tried to resolve the problem;
Screen-shots with the error (if any);
Post Memory Dumps on crash if you encounter any;
All log files;
Any other Additional Information;

_535 · May 28, 2009, 3:25pm

I think that ‘visual task tips’ issue was not fixed correctly. In that version interface does not freeze, but it stops working properly after dragging a mouse cursor over its icon in task panel.

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emanuels · May 28, 2009, 3:33pm

Hi

Please post the exact name of the visual patch that you are using, eventually, where could we download it, to test the issue. Can you try to uninstall the patch to see if the problem persists?

Thank you

JJasper · May 28, 2009, 4:36pm

Sorry to say that I still get the same results as I did before. See here for my details.
https://forums.comodo.com/backup/comodo_backup_20957902_beta_bug_reports-t39791.0.html;msg289532#msg289532

John

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_535 · May 28, 2009, 4:49pm

When the application (visual task tips) is not running, i can’t reproduce a bug. Here is project’s web page http://www.visualtasktips.com/

emanuels · May 28, 2009, 4:53pm

Hi,

I saw your previous post
Is it possible that the file name lengths are bigger than 260?
I saw you reduced backup size to ~6MB, and restore still failed.
Can you mail me the backup file so it can be analyzed .

Thank you

JJasper · May 28, 2009, 6:49pm

Sent, please check your email.

John

EricCryptid · May 28, 2009, 11:06pm

Same issue here. See attached.

Your Operating System = XP SP3
Other Backup & Security Software Installed = NONE
How you produced the problem; Backup of C:\Documents and Settings to external F: Drive
How you tried to resolve the problem. No as I don’t know what error code 4 means
Screen-shots with the error (if any); Attached
Post Memory Dumps on crash if you encounter any; No crash so no mem dumps
All log files; Nothing In Log File exept startup and shutdown
Any other Additional Information;

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clemo · May 29, 2009, 8:25pm

I have just downloaded the 1.3 beta and tested it by backing up my mail accounts.

i selected mail accounts - mozilla thunderbird - kept the back up settings as set - selected the back up location and named file etc - skipped the schedule bit - and ran the back up.

received the message “no content to backup and error code 92”. i assume it is not meant to do this?

my thunderbird profile is in the default location.

vista home premium 32 bit
comodo internet security
acronis true image home2009
screen shot attached.

clemo

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panic · May 30, 2009, 8:40am

Your Operating System = XP SP2
Other Backup & Security Software Installed = CIS 3.9 installed. No other backup or security software
How you produced the problem; Backup of F: drive and then restore backup to different external drive
How you tried to resolve the problem. No rectification attempt made, I just collapsed in horror!
Screen-shots with the error (if any);
Post Memory Dumps on crash if you encounter any; No crash so no mem dumps
All log files; Nothing In Log File (see additional info for reason)
Any other Additional Information;

PC has two physical hard drives (Disk 0 and Disk 1).
Flash devices inserted into USB card reader register as drive F: - Disk 2.

Backup of SD memory card in external card reader (drive F: - Disk 2) completed
Original SD card removed and replaced with a formatted blank one.
Attempted restore of backup (step 1) to new card (step 2)
Message displayed saying “Destination is in use - restore on next reboot” (or similar wording)
Reboot
Image of original SD card (step 1) written to DISK0!!!
SYSTEM NON-BOOTABLE (Disk 0 now contains all files that were on original SD card.
Weep and then kick cat!

:-TD >:(

tudorp · May 30, 2009, 11:50am

panic post:10:

Your Operating System = XP SP2

Other Backup & Security Software Installed = CIS 3.9 installed. No other backup or security software

How you produced the problem; Backup of F: drive and then restore backup to different external drive

How you tried to resolve the problem. No rectification attempt made, I just collapsed in horror!

Screen-shots with the error (if any);

Post Memory Dumps on crash if you encounter any; No crash so no mem dumps

All log files; Nothing In Log File (see additional info for reason)

Any other Additional Information;

PC has two physical hard drives (Disk 0 and Disk 1).
Flash devices inserted into USB card reader register as drive F: - Disk 2.

Backup of SD memory card in external card reader (drive F: - Disk 2) completed

Original SD card removed and replaced with a formatted blank one.

Attempted restore of backup (step 1) to new card (step 2)

Message displayed saying “Destination is in use - restore on next reboot” (or similar wording)

Reboot

Image of original SD card (step 1) written to DISK0!!!

SYSTEM NON-BOOTABLE (Disk 0 now contains all files that were on original SD card.

Weep and then kick cat!

:-TD >:(

Hello.

At restore step 3 when you chose the restore path are you sure that you selected the Disk corresponding to the Memory Card? If you left it by default and then restored then it might have resulted in the behavior you described.

Thank you.

tudorp · May 30, 2009, 11:59am

Hello.

If it’s not much to ask could you send me by email(tudorp@comodo.com) the “profiles.ini” file that should be in "\Users\Your User\AppData\Roaming\Thunderbird".Also have you set up and email account inside Thunderbird?

Thank You.

panic · May 30, 2009, 1:45pm

At step 3, restore to original location (Drive F: - Disk 2) was selected. Absolutely 100% positive of this. This was the first operation done with this revision. Because of this I was particularly careful with the options chosen during the backup and during the restore.

Ewen

tudorp · May 30, 2009, 3:20pm

Hello.

I couldn’t reproduce the scenario on my own machine.Further inquiry will be needed.

Thank you for your feedback.

clemo · May 30, 2009, 6:39pm

Tudor,

email sent.

clemo

panic · May 30, 2009, 11:27pm

For additional info, the card reader attaches via USB to an external USB hub which is connected to a USB port on the motherboard.

Is it possible that the external USB hub had not in initialized before the native mode restore had started, thereby making the card reader (Drive F: - Disk 2) not accessible?

I still the .CBU file in question if that will help.

Cheers,
Ewen

Graham1 · May 31, 2009, 1:15am

Windows XP Tablet PC Edition SP3 (32-bit)
CIS 3.9.95478.509
see screenshot
n/a
see screenshot
n/a
n/a
Running CBU under limited account

Hi

Not sure whether this is a bug or not due to running CBU under a limited account. See attached screenshot.

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Graham1 · May 31, 2009, 1:27am

Same details as above.

Hi

Error occurs when exiting CBU under a limited account. See attached screenshot.

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Graham1 · May 31, 2009, 1:34am

Same details as above.

Hi

Error occurs when “Backup System Partition” is selected under a limited account. See attached screenshot.

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Graham1 · May 31, 2009, 1:45am

Same details as above.

Hi

Error occurs ONLY after selecting “Settings” tab even though no settings were altered within this tab. This problem doesn’t occur with any of the other tabs. Running under a limited account. See attached screenshot.

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