COMODO BackUp 2.0.107567.8 RC5 BUG REPORTS

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1

Please post all bug reports & BSOD’s here.

Be sure to include:

  • Your Operating System (and whether it’s 32bit/64bit);
  • Other Backup & Security Software Installed;
  • How you produced the problem;
  • How you tried to resolve the problem;
  • Screen-shots with the error (if any);
  • Post Memory Dumps on crash if you encounter any;
  • All log files;
  • Any other Additional Information;
2

OS : Windows 7 32bit with UAC OFF

Other software: Comodo Internet Security

comodo backup crashes when “check for update” is clicked


Problem signature:
  Problem Event Name:	BEX
  Application Name:	CBU.exe
  Application Version:	1.0.0.1
  Application Timestamp:	4a8554f3
  Fault Module Name:	CBU.exe
  Fault Module Version:	1.0.0.1
  Fault Module Timestamp:	4a8554f3
  Exception Offset:	000deb79
  Exception Code:	c0000409
  Exception Data:	00000000
  OS Version:	6.1.7600.2.0.0.256.1
  Locale ID:	1033
  Additional Information 1:	bd65
  Additional Information 2:	bd651d840318e2312426e4954bf5b846
  Additional Information 3:	09f4
  Additional Information 4:	09f48c7a5996ee77ca18e96537074525
3

Hi

Thank you for reporting the problem,
We will investigate the issue…

4

Hi,

A few questions about CBU 2:

  1. Is it possible to edit the paths, filters etc for a scheduled backup? How?
  2. If I have a non-scheduled backup, how can I access it again without having to recreate the profile?
  3. Is it possible to enable/disable a profile like in CBU 1?

Thanks!

5

Windows XP

No other software

Comodo backup crashes when ‘check for updates’ is clicked

6

Hi markcs

This is on the wishlist and will hopefully be included in a version soon.

This is being investigated and will be fixed in an upcoming update.

John

7

This is not possible yet, but you can delete and recreate the scheduled backup.

Please be more specific… what do you mean by “profile”?

Thank you

8

CIS, VE
Windows Vista Ultimate SP2
Tried the upgrade option within Backup and Backup stopped working.
Attempted this twice.

9

Hi
This issue will be fixed in the next release.

Thank you

10

Hi! By “profile” I mean a specific backup task, with all the settings of that backup task.

ie

2. If I have a non-scheduled backup, how can I access it again without having to recreate the profile?
What I mean is, how can I re-run the exact same backup without having to recreate the backup profile/task from the beginning (as in CBU1).
3. Is it possible to enable/disable a profile like in CBU 1?
What I mean is, is it possible to enable/disable a specific backup task like in CBU 1. this way I can have them defined in CBU, and run them manually when I want to. Or I can disable certain backup tasks that I do not want to run for some reason. For example, if I take my laptop with me on vacation, I will not want it to try to backup to my backup server. But I will want to keep the same profile so that when I get home, I can just enable it again.

Sorry for the confusion. Hope that makes sense now.

11

Hi

Yes, you can create a specific task to run it whenever you want. Just create a scheduled task to run ‘Manually’ and you can run it with right click.
To enable/disable a scheduled task you can edit it and change the schedule setting from ‘daily’, ‘monthly’, etc to ‘manually’.

Thank you

12

First off I’m running x64 Vista with no other software.

I found a couple of issues while trying to set up a backup to a ftp server (adrive.com in case it matters).

Issue # 1: When you pick the directory on the ftp server to back up to it comes up with a error message saying invalid path. I tried just a folder named “test” but it complained about that as well. It doesn’t seem to matter what directory you pick it just won’t let you pick a “valid” path.

http://imgur.com/Fpr28.png

Issue # 2: If you go to create a new folder on the ftp server it says “Please provide a password”. It still will create the folder though if you provide a “password”.

http://imgur.com/Cdm8D.png

13

Hi

This is because you must provide a name for the backup file (CBU file)
If you select only a folder, without providing a name you get this message.

Thank you

14

This looks like a bug.
We can’t reproduce this yet.
Please describe the steps to reproduce it.

Thank you

15

OS : Windows 2008 Server 64bit with UAC ON
Other software: none

I don’t know if it supposed to work on Server 2008, but i’m trying it and getting this error all the time when i try to schedule a job (see the picture).

[attachment deleted by admin]

16

Hi

RC5 is not compatible with Server 2008, but the next release will be fully-compatible with Server 2008.